lilycuddles Reviews

Name: lilycuddles
Rating: 3.16

3.2 Rating 81 Reviews

54 %

of reviewers recommend lilycuddles

3.2

Based on 81 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

03330145808

Email:

enquiries@lilycuddles.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some toys and weaning feeding set for my little bubba, really pleased my packaged arrived earlier than I was expecting.”

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Posted 2 years ago

“Package was slightly late, but just a day after the quoted time. Overall happy with the service and the baby rocker.”

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Posted 3 years ago

“Delivery was a day late, hence the four star. saying that, the service was great and debbie was very helpful.”

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Posted 5 years ago

“Good communication to update me on delivery of the product as well as changes to the product itself.”

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Posted 5 years ago

“Nice product very slow on delivery.”

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Posted 5 years ago

“Wrong colour sent rang and left message no one got back to me although the giraffe was lovely and good quality and price”

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Posted 2 years ago

“Very slow, arrived too late for the birthday. Arrived well outside the time frame given as I would have ordered elsewhere. I know Covid is blamed for lots but I ordered an item from a different shop the same night and it arrived a week ahead of this.”

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Posted 2 years ago

“Paid £5.99 for next day delivery. Item arrived ten days later”

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Posted 3 years ago

“Item took a very long time to arrive and when I emailed for help tracking the item, after one reply promising to provide an update, I never heard from you again.”

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Posted 3 years ago

“Ordered an item a month ago and have still not received. It was clearly never in stock. No response to calling or emailing Lilycuddles. Contact is impossible to obtain a refund, they just steal your money and don’t send the items you have bought. DO NOT USE!!!”

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Posted 9 months ago

“Shocking lack of service. paid for 2 stair gates and they only sent one, never answer calls, i've emailed twice and filled in the web forms twice without the courtesy of a response. i cannot get teh 2nd gate or get a refund as they won't respond. i have having to try to recover the money via the credit card company. I hate to criticise an independent but these are a poor example and elsewhere there are a number of others who have suffered the same issues with Lilycuddles. think twice before using.”

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Posted 2 years ago

“I made an online payment to Lilycuddles Baby Store for £9.77 on 15th December for a product which they have not sent although they emailed me on 16th to say it has be dispatched and I have emailed them chasing and they have not replied and the phone number does not work”

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Posted 2 years ago

“I orderd a baby swing from here & still haven’t recieved my item almost 3 weeks later! They do not respond to messages & they don’t answer the phone”

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Posted 2 years ago

“DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!! Have not received my item, aren't replying to emails and number is fake! Absolute scam! Luckily I only spent £50 otherwise I would be disgusted. Reporting them!!”

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Posted 2 years ago

“AWFUL NEVER RECEIVED MY DELIVERY. MADE NUNEROUS CALLS AND SENT NUMEROUS EMAIL WITH NO RESPONSE. NOT RECOMMENDING THIS PLACE I WAS LUCKY ENOUGH TO GET MY REFUND THROUGH PAYPAL!”

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Posted 2 years ago

“Very poor service, an item that was supposedly in stock took almost a month to be delivered. No communication despite chasing, no apology, no update!”

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Posted 2 years ago

“You’ve not sent me half of my order, I contacted you 3 weeks ago and have since chased you up and have heard nothing, so you’ve basically stolen from me. I will be reporting you to trading standards today”

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Posted 2 years ago

“Item never received. Didn't answer my calls, emails or whatsapp message. I had to raise a claim through PayPal.”

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Posted 2 years ago

“You sent me the wrong item and when I emailed you about it you never got back to me. I am very disappointed. On the plus side the wrong item you sent was sent out quickly. I would not buy from you again and would not recommend.”

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Posted 2 years ago

“Appalling customer service, no one answers the phone or replies to emails. I want to return an item but after three emails, I am still waiting for a reply and to receive my money. Would NOT recommend this company. I will be reporting the company to Trading Standards.”

Helpful Report

Posted 2 years ago

lilycuddles is rated 3.2 based on 81 reviews