lilycuddles Reviews

Name: lilycuddles
Rating: 3.16

3.2 Rating 81 Reviews

54 %

of reviewers recommend lilycuddles

3.2

Based on 81 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

03330145808

Email:

enquiries@lilycuddles.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item a month ago and have still not received. It was clearly never in stock. No response to calling or emailing Lilycuddles. Contact is impossible to obtain a refund, they just steal your money and don’t send the items you have bought. DO NOT USE!!!”

Helpful Report

Posted 9 months ago

“Shocking lack of service. paid for 2 stair gates and they only sent one, never answer calls, i've emailed twice and filled in the web forms twice without the courtesy of a response. i cannot get teh 2nd gate or get a refund as they won't respond. i have having to try to recover the money via the credit card company. I hate to criticise an independent but these are a poor example and elsewhere there are a number of others who have suffered the same issues with Lilycuddles. think twice before using.”

Helpful Report

Posted 2 years ago

“I made an online payment to Lilycuddles Baby Store for £9.77 on 15th December for a product which they have not sent although they emailed me on 16th to say it has be dispatched and I have emailed them chasing and they have not replied and the phone number does not work”

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Posted 2 years ago

“I orderd a baby swing from here & still haven’t recieved my item almost 3 weeks later! They do not respond to messages & they don’t answer the phone”

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Posted 2 years ago

“DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!! Have not received my item, aren't replying to emails and number is fake! Absolute scam! Luckily I only spent £50 otherwise I would be disgusted. Reporting them!!”

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Posted 2 years ago

“AWFUL NEVER RECEIVED MY DELIVERY. MADE NUNEROUS CALLS AND SENT NUMEROUS EMAIL WITH NO RESPONSE. NOT RECOMMENDING THIS PLACE I WAS LUCKY ENOUGH TO GET MY REFUND THROUGH PAYPAL!”

Helpful Report

Posted 2 years ago

“Very poor service, an item that was supposedly in stock took almost a month to be delivered. No communication despite chasing, no apology, no update!”

Helpful Report

Posted 2 years ago

“You’ve not sent me half of my order, I contacted you 3 weeks ago and have since chased you up and have heard nothing, so you’ve basically stolen from me. I will be reporting you to trading standards today”

Helpful Report

Posted 2 years ago

“Item never received. Didn't answer my calls, emails or whatsapp message. I had to raise a claim through PayPal.”

Helpful Report

Posted 2 years ago

“You sent me the wrong item and when I emailed you about it you never got back to me. I am very disappointed. On the plus side the wrong item you sent was sent out quickly. I would not buy from you again and would not recommend.”

Helpful Report

Posted 2 years ago

“Appalling customer service, no one answers the phone or replies to emails. I want to return an item but after three emails, I am still waiting for a reply and to receive my money. Would NOT recommend this company. I will be reporting the company to Trading Standards.”

Helpful Report

Posted 2 years ago

“Customer service was terrible, no response from anyone, order didn’t arrive so had to raise dispute with PayPal to get money refunded.”

Helpful Report

Posted 2 years ago

“Never received the item, emailed them, called them and sent them a WhatsApp and never received a reply. I don't think this company is legit”

Helpful Report

Posted 2 years ago

“4 emails sent, endless phone calls made and nothing back. Ordered 2 weeks ago and money was taken same day. AVOID AT ALL COSTS!!!”

Helpful Report

Posted 2 years ago

“The item I ordered was unavailable. Only told when I enquired because it was overdue , with priority postage. The money has been taken for the item from my account but not refunded . I am still waiting for a refund three and a half weeks later, and any information from you about the delay. This matter is urgent ! I will take this matter further if necessary.”

Helpful Report

Posted 2 years ago

“The bath arrived broken and I have tried to contact Lily cuddles many times to no avail! I want a refund and you are welcome to take this bath away!! I am completely ignored by the company”

Helpful Report

Posted 2 years ago

“Avoid After waiting two weeks, I finally received the item, but they sent me the wrong item. I've contacted their website, phone and email to get return and refund , but I haven't got any reply. Not happy at all”

Helpful Report

Posted 2 years ago

“Emailed left messages and have not got any replies. Haven't received my order and now passed its time period for delivery. Received no update on the order via email.”

Helpful Report

Posted 2 years ago

“My order was almost a month late when it said it would only take 5-7 business days, maybe 8 business days due to covid. I emailed you 3 times and sent messages on your social media accounts and never received a reply. Your custom service is appalling and I won’t be ordering from you again!”

Helpful Report

Posted 3 years ago

“Not received my order. Requested to cancel it and not received a reply”

Helpful Report

Posted 3 years ago

Hi, This is Sol, one of the owners. I am so sorry to hear about your experience with us and the lack of response to your enquiries. We have been operating on limited staff due to Covid-19. However, I believe, this should never have been a reason for your enquiries to not have been dealt with, or an attempt made to find out the situation with your order. Once again, I am sorry to hear about your experience. I have attempted to contact you regarding the issue to get a better understanding, but was unable to reach you. I will attempt to contact you again. However, I hope you would be able to give us another chance to better serve you in the future.

Posted 3 years ago

lilycuddles is rated 3.2 based on 81 reviews