lilycuddles Reviews

Name: lilycuddles
Rating: 3.16

3.2 Rating 81 Reviews

54 %

of reviewers recommend lilycuddles

3.2

Based on 81 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

03330145808

Email:

enquiries@lilycuddles.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pleased with their customer service as they responded promptly to issues raised in regards to my order. The team are very polite, problem solving-oriented. The product is very good and my daughter enjoys it very often.”

Helpful Report

Posted 3 years ago

“This is a terrible company. Ordered a dolls pram for our granddaughter at around £50 on 4th December 2020. They acknowledged the order and took our money and we never heard from them again. They don’t answer the phones and they don’t respond to emails. We had to raise a case through PayPal and only had our money returned (by PayPal) over 6 weeks later. Don’t touch this shower with a barge pole.”

Helpful Report

Posted 3 years ago

“Ordered a cot bed and cancelled it before delivery. Money was taken out of my account straight away. No response to calls and the numerous emails we have sent. Money not refunded. It has been over 2 weeks”

Helpful Report

Posted 3 years ago

“Been trying to get into contact with somebody for several days now I’ve tried via email telephone Facebook and Instagram about a product I’ve ordered for a lot of money I find the customer service terrible and still nobody has gotten back to me about my issue”

Helpful Report

Posted 3 years ago

“I purchased a leapstart leapreader 3D and was sent the wrong item, after numerous failed attempts over days I got through to someone on the customer service line who advised me to send the product back. Despite having confirmation the sender has received the item back unlike promised after being delivered up to 3 weeks later I had not received my refund. The customer service number is useless as no one answers or even the email service no one responds When someone did answer they tried to convince me it's the same product I refused to keep the product and insisted on returning. I feel there was no customer service to compensate for the error THEY made if anything my time had been wasted I couldn't gift the toy I wanted to somebody and had to waste my time returning. From start to end unfortunately a very disappointing service. Eventually I had to retrieve money through pay pal after 3 weeks Of no correspondence Will not be using this website again to purchase And would advise others not to. Terrible experience.”

Helpful Report

Posted 3 years ago

“I never received my order nor the refund I have requested!”

Helpful Report

Posted 3 years ago

“I never received the item ordered I emailed various times and no response. Chased and chased and am advised I will get a full refund. I never received a full refund and have sent 3 emails but no response... awful company do not use.”

Helpful Report

Posted 3 years ago

“I have been trying to contact them for over 2 weeks via e mail. I've tried customer service and sales. Not had a response.i an trying to return a car seat.”

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Posted 3 years ago

“Received wrong item I emailed to let them know and didn’t get a reply”

Helpful Report

Posted 3 years ago

“Terrible company. Could not get through to any one via telephone. Did not reply to emails for days. My item was not delivered yet they still charged me. STAY AWAY”

Helpful Report

Posted 3 years ago

“Awful awful company, order placed in December 2018 for a baby suite (circa £1k) still not arrived and very poor response from the vendor. Avoid like the plague.”

Helpful Report

Posted 5 years ago

“Still have not received my order”

Helpful Report

Posted 6 years ago

lilycuddles is rated 3.2 based on 81 reviews