Linley & Simpson Leeds City Centre Reviews

Name: Linley & Simpson Leeds City Centre
Address: 16 Swinegate, Leeds
Rating: 4.31

4.3 Rating 65 Reviews

83 %

of reviewers recommend Linley & Simpson Leeds City Centre

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4.3

Based on 65 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone

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Phone:

0113 246 9295

Email:

city@linleyandsimpson.co.uk

Location:

16 Swinegate
Leeds
LS1 4AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responsible long-term tenant subjected to unsubstantiated checkout charges and building access failures: I rented Flat 4, 2 Water Lane, Leeds from Linley & Simpson Leeds City Centre for two years. Throughout my tenancy I paid every month's rent on time without exception, maintained the property meticulously, replaced consumables at my own expense, and made improvements including curtains to replace ripped, dirty ones, balcony table and chairs, and balcony lighting which I left as gifts to the landlord. I gave over two months' written notice, vacated on 24th February 2026, a full month before the tenancy end date, deep cleaned the entire property including the fridge, hob, and bathroom, surrendered the keys, and provided comprehensive timestamped photographic evidence of the property's condition on departure. I paid all rent and utilities through to the tenancy end date of 27th March 2026 despite no longer residing there. The checkout inspection was conducted on 31st March 2026, over five weeks after my departure. During that period Linley & Simpson staff accessed the property on multiple documented occasions, including a viewing on 20th March 2026 and a marketing photography session on 23rd March 2026. I was not present during any of these visits. The checkout report alleged rubbish left behind, dirty appliances, dirty floors, dust in a wardrobe, water marks on a mirror, and various other deficiencies. Not one of these allegations was supported by photographic evidence despite my repeated formal requests. Every single allegation was subsequently abandoned without explanation or apology, except a bare £114 cleaning charge presented without any itemised breakdown or supporting evidence, in circumstances where the adjudication fee to contest it exceeds the amount claimed by £150, leaving tenants with no practical means of challenge. I also wish to draw attention to a pattern of conduct during my tenancy whereby the building access code was changed on multiple occasions without any notification to me as the sitting tenant, leaving me unable to enter my own home. I have documentary email evidence of this. As a woman living alone in a city centre property, the safety implications of this occurring outside office hours are considerable and represent a serious failure of duty of care. I paid the £114 under protest and without admission of liability. A formal complaint has been submitted to the Property Ombudsman. Every statement in this review is supported by written documentary evidence, including Linley & Simpson's own correspondence. I note from other reviews on this platform that my experience is not isolated. Future tenants should photograph everything, understand their rights, and be prepared to challenge any checkout allegations robustly.”

Helpful Report

Posted 1 month ago

“My Bad Experience as a Landlord I am leaving a review for both the York and Leeds office as both of these offices have been dealing with my properties. Linley and Simpson: 1. Did not renew a tenancy when asked, so we now have a tenant on a rolling one month contract instead of a fixed term contract and they charged me the £120 fee for renewing it. I complained and they have given me £60 back... yep, and so far, no apology! 2. You are locked in for 12 months minimum contract. Within the the last 6-months they have told me they are upping their monthly fees twice and also told me they would be taking £250 from my next rent packet to hold for my convenience for emergencies. Not asked me, just told me. 3. They Incorrectly passed on critical safety information regarding the legionella risk assessment for the property, which could make me liable if someone falls ill, it is a legal requirement to ensure tenants are safe from legionella disease. I sent an email on what needed to be told to the tenant, they then forwarded incorrect information, all they needed to do was forward my email or copy and paste it. 4. They did a substandard pre-tenant inspection that I asked to be sent to me to check prior to tenants moving in, and it was given to me after. The pictures are such bad quality it is impossible to properly see the conditions of flooring and walls. 5. We have had a water leak in a property now for 15-days and it has not been fixed because we needed to send a contractor round. I asked Linley and Simpson to check with the tenant if the code for the lockbox was still the same and if the box still has keys in it. A staff member from the maintenance department was asked by me to ask the tenant this and I also asked if the tenant had read the instructions for the leaking washing machine. The agent spoke to the tenant and did not then give me answers to these questions. I asked him to speak with the tenant and ask again. He spoke to the tenant again and my questions were not answered. I had to ask him 6-times in total and it took 15-days for him to give me the answers, all the time with water leaking inside the house. 6. We had a leak in the roof of a property. Linley and SImpson got a quote and told us it would be £1350 to fix the roof. I went round and it was a loose tile. It took 15-mins to push back and fix into place. 7. An extractor fan has broken in the bathroom. The agent has my electrician's number on file. They said they could not get hold of the electrician. I text the electrician and he text straight back saying he had received no voicemails or messages from Linley and Simpson. It took Linley and Simpson 15-days to get hold of the contractor and at one point they asked me to do it. It is a complete waste of time using Linley and Simpson to do this work when it is less frustrating to do it yourself. It also looks very bad to the tenant who thinks the landlord does not care about them. A self employed electrician will not be able to answer his phone while he's crawling around under floor boards fixing wires, but having to explain to Linley and Simpson staff that they should keep trying and set reminders is frustrating. I have had more issues, but I think if you've read this far you'll have made up your mind whether to let your property with them!”

Helpful Report

Posted 9 months ago

“The entire company is unprofessional and can’t even follow their own internal complaints procedure. Beyond awful service”

Helpful Report

Posted 10 months ago

“Very poor communication and customer service. Been waiting for urgent repairs now 4 months and still no heating for over a year now.”

Helpful Report

Posted 11 months ago

“Avoid Steal people money”

Helpful Report

Posted 1 year ago

“Linley and Simpsons is the worst letting agency I have ever experienced. Unfortunately, I rented a flat with them when I moved to UK. And I found that I am not even provided with the basic amneties mentioned in my contract letter. I never got any reply to my mails over this. When I call the letting agency, I am just given a date when the issue could be resolved, but its never done. Such a poor experience with this letting agency. Will never recommend this to anyone.”

Helpful Report

Posted 2 years ago

“Unfortunately a dishonest and unethical company. As a letting agent they are shockingly poor and body swerve any legal obligation with emails promising everything yet continually delivering nothing. Broken amenities, failure to repair or maintain faults etc etc etc. AVOID.. Thankfully with another agent! So pleased to know I will never have to deal with this organisation again.”

Helpful Report

Posted 3 years ago

“HONEST EXPERIENCE FOR RENTERS: I rented a property for four years, initially it was under Morgan's and the experience was pretty good, our viewing went well, the team were helpful and warm, they communicated well and we had an amazing property manager named Lydia who went above and beyond, quick to action and maintenance and pleasant to speak with, hence our repeated renewal. Unfortunately, some time down the line Morgans was bought out by Linley and Simpson and that is when our problems began. We weren't actually introduced to a property manager or informed once our former property manager had left the business, therefore we had to communicate to a general email with no idea of who was the appropriate contact. Over the years, we would be contacted by various staff members which made communication, jarring, confusing and inconsistent as we never were properly told who was the most appropriate contact for different issues. Eventually we were given a named property manager however, whenever we contacted her we would receive no reply and be contacted by yet another member of the staff. When we eventually had an issue with noisy neighbours and asked for Linley's support with dealing with it we were rudely rebuffed with very little empathy and no efforts whatsoever to help us resolve the issue which played a very large part in us deciding to leave. When the pandemic happened, we were repeatedly in disagreements as they tried to arrange maintenance and flat inspections despite our repeat explanations that we were shielding due to one of us being incredible vulnerable to coronavirus. Multiple times contractors were booked in without our consent and then turned up without masks. The communication with Linley and Simpson is absolutely atrocious. Every single email from them is just rude, patronising and curt in tone. They are quite sarcastic and very finger-pointy, you are often left feeling gaslighted and unsettled when trying to deal with basic issues. There's no interest in relationship building, only attempts to make you feel inferior as tenants despite renting being a partnership between tenant, landlord and agent. The absolute WORST part of the whole ordeal was trying to regain a deposit. Ours was 865 pounds so a LOT of money to have to negotiate for. Despite us ensuring the property was clean and taking 60+ photos, they argued that because we'd handed in the keys early, mess which occurred AFTER we had left (bearing in mind they could access the property as could the ten viewings they held plus contractors, landlord etc) were still our responsibility, we received rude and gaslighting emails, accusations of mess which we had evidence to prove was not ours, they tried everything possible to squeeze as much money as possible. Interestingly, a colleague of mine happened to be going through the exact same rigmarole to retrieve her deposit and had the same experience. I note from other reviews here that the experience has been the same for other tenants. They were slow to reply and incredibly rude and unprofessional with an aggressive tone. They tried every tactic in the book to try and push us into giving up more deposit ranging from gas-lighting, to aggressive, bullying and harassing emails to sarcastic responses. Had we not have been able to come to an agreement on the deposit, we were fully prepared to take it further with our tenancy deposit scheme, this was also with support from Citizens Advice due to their poor handling of the deposit. Overall, absolutely vile in every way, incredibly disrespectful, cold and aggressive to tenants, unprofessional and disorganised. If you are considering renting a property, do you yourself a favour and steer clear. And God forbid if you are renting there already, take photos, understand your rights and if they try it with the deposit be prepared to go to your deposit resolution scheme. I will be doing what I can to report this joke of an agent to try and protect future tenants from what was a truly awful experience.”

Helpful Report

Posted 4 years ago

Linley & Simpson Leeds City Centre is rated 4.3 based on 65 reviews