Linley & Simpson Leeds City Centre Reviews

Name: Linley & Simpson Leeds City Centre
Address: 16 Swinegate, Leeds
Rating: 4.52

4.5 Rating 58 Reviews

88 %

of reviewers recommend Linley & Simpson Leeds City Centre

Company Reviews

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Metrics

4.5

Based on 58 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

0113 246 9295

Email:

city@linleyandsimpson.co.uk

Location:

16 Swinegate
Leeds
LS1 4AG

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Anonymous

Anonymous // 01/01/2019

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“Avoid Steal people money”

Helpful Report

Posted 2 months ago

“Linley and Simpsons is the worst letting agency I have ever experienced. Unfortunately, I rented a flat with them when I moved to UK. And I found that I am not even provided with the basic amneties mentioned in my contract letter. I never got any reply to my mails over this. When I call the letting agency, I am just given a date when the issue could be resolved, but its never done. Such a poor experience with this letting agency. Will never recommend this to anyone.”

Helpful Report

Posted 8 months ago

“Matt Kendrick is my property manager and he has been absolutely brilliant helping me settle in and sort out the basic logistics that I would need. Most importantly, I like the quality of service from Linley and Simpson, an absolute professional service one can rely on.”

Helpful Report

Posted 1 year ago

“The Linley & Simpson team left us highly impressed. Amina gave us incredibly helpful, competent, and truthful assistance while we looked for a new rental property. She listened intently to our particular requirements and showed us the exact kinds of properties we were hoping to find. She has exceptional understanding of the local real estate market, and we have no hesitation in recommending her and her colleagues at Linley & Simpson Leeds City Centre.”

Helpful Report

Posted 1 year ago

“Jade Wash， A lot of advice helped me find a suitable apartment with peace of mind，She is a conscientious agent.”

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Posted 1 year ago

“I recently visited the Pudsey office in search of an investment property to add to my portfolio, and I had the pleasure of meeting Alex. Not only did he remember me from my previous visit, which was over a year ago, but he was also incredibly helpful. His ability to convey information in a clear and concise manner quickly made him my favorite estate agent to deal with. Additionally, when confirming a booking, I had the pleasure of speaking with Olivia, who had a very chipper and positive demeanor, making it a pleasant call. Based on my experience with them, I can confidently say that these guys are top-notch, and I am excited to build a long-lasting relationship with them. I highly recommend their services, which is why I'm giving them a well-deserved 5-star rating.”

Helpful Report

Posted 1 year ago

“Unfortunately a dishonest and unethical company. As a letting agent they are shockingly poor and body swerve any legal obligation with emails promising everything yet continually delivering nothing. Broken amenities, failure to repair or maintain faults etc etc etc. AVOID.. Thankfully with another agent! So pleased to know I will never have to deal with this organisation again.”

Helpful Report

Posted 1 year ago

“Poor communication and some of the staff seem patronising and quite abrupt/ bordering on rude, over the phone. Not a pleasant experience so far for me, unlike their other branches in Leeds.”

Helpful Report

Posted 1 year ago

“HONEST EXPERIENCE FOR RENTERS: I rented a property for four years, initially it was under Morgan's and the experience was pretty good, our viewing went well, the team were helpful and warm, they communicated well and we had an amazing property manager named Lydia who went above and beyond, quick to action and maintenance and pleasant to speak with, hence our repeated renewal. Unfortunately, some time down the line Morgans was bought out by Linley and Simpson and that is when our problems began. We weren't actually introduced to a property manager or informed once our former property manager had left the business, therefore we had to communicate to a general email with no idea of who was the appropriate contact. Over the years, we would be contacted by various staff members which made communication, jarring, confusing and inconsistent as we never were properly told who was the most appropriate contact for different issues. Eventually we were given a named property manager however, whenever we contacted her we would receive no reply and be contacted by yet another member of the staff. When we eventually had an issue with noisy neighbours and asked for Linley's support with dealing with it we were rudely rebuffed with very little empathy and no efforts whatsoever to help us resolve the issue which played a very large part in us deciding to leave. When the pandemic happened, we were repeatedly in disagreements as they tried to arrange maintenance and flat inspections despite our repeat explanations that we were shielding due to one of us being incredible vulnerable to coronavirus. Multiple times contractors were booked in without our consent and then turned up without masks. The communication with Linley and Simpson is absolutely atrocious. Every single email from them is just rude, patronising and curt in tone. They are quite sarcastic and very finger-pointy, you are often left feeling gaslighted and unsettled when trying to deal with basic issues. There's no interest in relationship building, only attempts to make you feel inferior as tenants despite renting being a partnership between tenant, landlord and agent. The absolute WORST part of the whole ordeal was trying to regain a deposit. Ours was 865 pounds so a LOT of money to have to negotiate for. Despite us ensuring the property was clean and taking 60+ photos, they argued that because we'd handed in the keys early, mess which occurred AFTER we had left (bearing in mind they could access the property as could the ten viewings they held plus contractors, landlord etc) were still our responsibility, we received rude and gaslighting emails, accusations of mess which we had evidence to prove was not ours, they tried everything possible to squeeze as much money as possible. Interestingly, a colleague of mine happened to be going through the exact same rigmarole to retrieve her deposit and had the same experience. I note from other reviews here that the experience has been the same for other tenants. They were slow to reply and incredibly rude and unprofessional with an aggressive tone. They tried every tactic in the book to try and push us into giving up more deposit ranging from gas-lighting, to aggressive, bullying and harassing emails to sarcastic responses. Had we not have been able to come to an agreement on the deposit, we were fully prepared to take it further with our tenancy deposit scheme, this was also with support from Citizens Advice due to their poor handling of the deposit. Overall, absolutely vile in every way, incredibly disrespectful, cold and aggressive to tenants, unprofessional and disorganised. If you are considering renting a property, do you yourself a favour and steer clear. And God forbid if you are renting there already, take photos, understand your rights and if they try it with the deposit be prepared to go to your deposit resolution scheme. I will be doing what I can to report this joke of an agent to try and protect future tenants from what was a truly awful experience.”

Helpful Report

Posted 2 years ago

“I have dealt with Karen throughout my time renting with Linley & Simpson and she has been a massive help with everything throughout our tenancy. She was always helpful on the phone and her customer service was fantastic. I can't speak highly enough of how Karen and the whole team at Linley and Simpson dealt with any issues we had throughout our tenancy and helped us with questions we had when it came to leaving. I would recommend Linley & Simpson to anyone thinking of renting in leeds.”

Helpful Report

Posted 3 years ago

“After deciding to take a bold step to move in the middle of pandemic, after months of preparation and weeks of looking for a flat and finding that.great place to stay that could be an oasis for work from home which is also £700 per month so not cheap. After finding Somewhere where you'd like to spend a day, I'm left with a tenant who bangs on something for hours at a time, as if playing drums and even though this is massively affecting my stay, nothing can be done apparently because the noise is not during the unsociable hours between 11-7am. Just beyond disappointed.”

Helpful Report

Posted 3 years ago

“I would definitely recommend Linley and Simpson Leeds city centre . Fantastic costumer service by Karen with beautiful blond hair ! She is very polite and honest . Knows how to deal with costumers . Also very helpful !”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I absolutely recommend Linley & Simpson Leeds City Centre to friends and family. Andy was extremely kind, efficient and prompt in responding to emails and answering any questions I had. With his help I was able to purchase my desired property. The communication and support from making an offer to completion was straightforward and effortless. I have found their service right up to completion has been excellent.”

Helpful Report

Posted 4 years ago

“The experience at Linley & Simpson Leeds was great because they were so efficient, polite and friendly. They were really easy to get hold of and answered all my questions pretty much instantly. I had not rented a flat before so wasn't sure what to expect but honestly couldn't recommend them more, they made everything so easy and everyone I dealt with gave me excellent customer service.”

Helpful Report

Posted 5 years ago

“L&S are a fantastic rental management firm. They are honest, direct and communicate well. I have had a great 4 years of renting through them.”

Helpful Report

Posted 5 years ago

“I'd definitely recommend Linley & Simpson Leeds because they were there for me when I needed help the most.”

Helpful Report

Posted 5 years ago

“I'd endorse Linley & Simpson Leeds because, although we have only been dealing with them for a few months, they appear to provide an efficient and friendly service.”

Helpful Report

Posted 5 years ago

“My experience at Linley & Simpson Leeds was positive because the application process was easy and clear. The consultants were very helpful and friendly.”

Helpful Report

Posted 5 years ago

“The experience at Linley & Simpson Leeds was good because they have good knowledge and negotiated a good sale.”

Helpful Report

Posted 5 years ago

Linley & Simpson Leeds City Centre is rated 4.5 based on 58 reviews