Linley & Simpson York Reviews

Name: Linley & Simpson York
Address: 2 Low Ousegate, York
Rating: 4.32

4.3 Rating 60 Reviews

87 %

of reviewers recommend Linley & Simpson York

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Phone:

01904 655222

Email:

york@linleyandsimpson.co.uk

Location:

2 Low Ousegate
York
YO1 9QU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Bad Experience as a Landlord I am leaving a review for both the York and Leeds office as both of these offices have been dealing with my properties. Linley and Simpson: 1. Did not renew a tenancy when asked, so we now have a tenant on a rolling one month contract instead of a fixed term contract and they charged me the £120 fee for renewing it. I complained and they have given me £60 back... yep, and so far, no apology! 2. You are locked in for 12 months minimum contract. Within the the last 6-months they have told me they are upping their monthly fees twice and also told me they would be taking £250 from my next rent packet to hold for my convenience for emergencies. Not asked me, just told me. 3. They Incorrectly passed on critical safety information regarding the legionella risk assessment for the property, which could make me liable if someone falls ill, it is a legal requirement to ensure tenants are safe from legionella disease. I sent an email on what needed to be told to the tenant, they then forwarded incorrect information, all they needed to do was forward my email or copy and paste it. 4. They did a substandard pre-tenant inspection that I asked to be sent to me to check prior to tenants moving in, and it was given to me after. The pictures are such bad quality it is impossible to properly see the conditions of flooring and walls. 5. We have had a water leak in a property now for 15-days and it has not been fixed because we needed to send a contractor round. I asked Linley and Simpson to check with the tenant if the code for the lockbox was still the same and if the box still has keys in it. A staff member from the maintenance department was asked by me to ask the tenant this and I also asked if the tenant had read the instructions for the leaking washing machine. The agent spoke to the tenant and did not then give me answers to these questions. I asked him to speak with the tenant and ask again. He spoke to the tenant again and my questions were not answered. I had to ask him 6-times in total and it took 15-days for him to give me the answers, all the time with water leaking inside the house. 6. We had a leak in the roof of a property. Linley and SImpson got a quote and told us it would be £1350 to fix the roof. I went round and it was a loose tile. It took 15-mins to push back and fix into place. 7. An extractor fan has broken in the bathroom. The agent has my electrician's number on file. They said they could not get hold of the electrician. I text the electrician and he text straight back saying he had received no voicemails or messages from Linley and Simpson. It took Linley and Simpson 15-days to get hold of the contractor and at one point they asked me to do it. It is a complete waste of time using Linley and Simpson to do this work when it is less frustrating to do it yourself. It also looks very bad to the tenant who thinks the landlord does not care about them. A self employed electrician will not be able to answer his phone while he's crawling around under floor boards fixing wires, but having to explain to Linley and Simpson staff that they should keep trying and set reminders is frustrating. I have had more issues, but I think if you've read this far you'll have made up your mind whether to let your property with them!”

Helpful Report

Posted 4 months ago

“A year of hell in a rented property with such a poor quality couldn’t care less about their tenants welfare landlord! This branch say they give 5* customer service? I don’t know what planet they are on, try a 0* customer service!”

Helpful Report

Posted 1 year ago

“Please don't sign a contract with them. They are incredibly scummy and the service is horrible. You have to call in at least 10 times to say the same thing to different agents and they still won't listen.”

Helpful Report

Posted 4 years ago

“I put my deposit down and first months rent and once they took my money they withdrew my application. Still haven’t had my money back and customer services is a joke!”

Helpful Report

Posted 4 years ago

“Possibly the most unprofessional letting agent I have ever experienced! Taking confabulation to new levels, displaying no urgency with maintenance requests, lackadaisical attitude to legal documentation... I could go on but life is too short - just find another agent and save yourself stress and time.”

Helpful Report

Posted 5 years ago

“Initially i thought my experience was positive as it was handled very quickly. Now having moved into the property I find I have been lied to about the level of cleanliness and repair. As well as this there are various maintenance issues eg hot water not heating at night, smells from the sink, shower left in a broken and disgustingly unclean state... All these need following up and I feel disgusted and misled about what I have been sold.”

Helpful Report

(York) - Posted 7 years ago

Linley & Simpson York is rated 4.3 based on 60 reviews