Linley & Simpson York Reviews

Name: Linley & Simpson York
Address: 2 Low Ousegate, York
Rating: 4.32

4.3 Rating 60 Reviews

87 %

of reviewers recommend Linley & Simpson York

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Phone:

01904 655222

Email:

york@linleyandsimpson.co.uk

Location:

2 Low Ousegate
York
YO1 9QU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Bad Experience as a Landlord I am leaving a review for both the York and Leeds office as both of these offices have been dealing with my properties. Linley and Simpson: 1. Did not renew a tenancy when asked, so we now have a tenant on a rolling one month contract instead of a fixed term contract and they charged me the £120 fee for renewing it. I complained and they have given me £60 back... yep, and so far, no apology! 2. You are locked in for 12 months minimum contract. Within the the last 6-months they have told me they are upping their monthly fees twice and also told me they would be taking £250 from my next rent packet to hold for my convenience for emergencies. Not asked me, just told me. 3. They Incorrectly passed on critical safety information regarding the legionella risk assessment for the property, which could make me liable if someone falls ill, it is a legal requirement to ensure tenants are safe from legionella disease. I sent an email on what needed to be told to the tenant, they then forwarded incorrect information, all they needed to do was forward my email or copy and paste it. 4. They did a substandard pre-tenant inspection that I asked to be sent to me to check prior to tenants moving in, and it was given to me after. The pictures are such bad quality it is impossible to properly see the conditions of flooring and walls. 5. We have had a water leak in a property now for 15-days and it has not been fixed because we needed to send a contractor round. I asked Linley and Simpson to check with the tenant if the code for the lockbox was still the same and if the box still has keys in it. A staff member from the maintenance department was asked by me to ask the tenant this and I also asked if the tenant had read the instructions for the leaking washing machine. The agent spoke to the tenant and did not then give me answers to these questions. I asked him to speak with the tenant and ask again. He spoke to the tenant again and my questions were not answered. I had to ask him 6-times in total and it took 15-days for him to give me the answers, all the time with water leaking inside the house. 6. We had a leak in the roof of a property. Linley and SImpson got a quote and told us it would be £1350 to fix the roof. I went round and it was a loose tile. It took 15-mins to push back and fix into place. 7. An extractor fan has broken in the bathroom. The agent has my electrician's number on file. They said they could not get hold of the electrician. I text the electrician and he text straight back saying he had received no voicemails or messages from Linley and Simpson. It took Linley and Simpson 15-days to get hold of the contractor and at one point they asked me to do it. It is a complete waste of time using Linley and Simpson to do this work when it is less frustrating to do it yourself. It also looks very bad to the tenant who thinks the landlord does not care about them. A self employed electrician will not be able to answer his phone while he's crawling around under floor boards fixing wires, but having to explain to Linley and Simpson staff that they should keep trying and set reminders is frustrating. I have had more issues, but I think if you've read this far you'll have made up your mind whether to let your property with them!”

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Posted 4 months ago

“A year of hell in a rented property with such a poor quality couldn’t care less about their tenants welfare landlord! This branch say they give 5* customer service? I don’t know what planet they are on, try a 0* customer service!”

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Posted 1 year ago

“I would like to take the time and opportunity to say that maja is really helpful and would recommend her”

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Posted 2 years ago

“Linley & Simpson York staff Chloe is handling my application. She is nice and replied my enquiries quickly.”

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Posted 3 years ago

“An all round excellent service. Letting my first property seemed such a daunting prospect, but Chloe, Rachel and another member within their team have been so helpful and supportive from the get-go. Chloe went above and beyond during my viewing, she was able to answer all my questions and made me feel very comfortable. The ladies are highly professional, efficient, and so friendly. Rachel has maintained regular contact, updating me with key information and supporting me through the process. They have made this whole experience in fact enjoyable. I couldn't have asked for better, I am very grateful. Highly recommended.”

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Posted 3 years ago

“I am so happy to give my comments to Linley & Simpson for their super good service. I especially thank Andy Lawrence for his such professional and considerate service in introducing the two properties I viewed. Thanks again !”

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Posted 3 years ago

“Please don't sign a contract with them. They are incredibly scummy and the service is horrible. You have to call in at least 10 times to say the same thing to different agents and they still won't listen.”

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Posted 4 years ago

“I put my deposit down and first months rent and once they took my money they withdrew my application. Still haven’t had my money back and customer services is a joke!”

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Posted 4 years ago

“Found Linley &Simpson an extremely good service. Always there to help. Thoroughly recommend them. no”

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Posted 5 years ago

“Possibly the most unprofessional letting agent I have ever experienced! Taking confabulation to new levels, displaying no urgency with maintenance requests, lackadaisical attitude to legal documentation... I could go on but life is too short - just find another agent and save yourself stress and time.”

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Posted 5 years ago

“Excellent service as always👍”

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Posted 6 years ago

“Linley & Simpson York were really helpful and I'd recommend them because they're an experienced team of professionals and really pleasant to deal with”

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Posted 6 years ago

“My experience at Linley & Simpson York was cracking because over the time we have used them for sales and rental they have always provided excellent service particularly Julie Thornley our maintenance manager who was an absolute star when it came to getting the documentation out to us when we sold our property.”

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Posted 6 years ago

“Linley & Simpson York were great because they were very friendly very efficient always available for any questions or concerns and made the whole process as least stressful as possible ””

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Posted 6 years ago

“The experience at Linley & Simpson York was fantastic because friendly and efficient staff whole make the whole process easy”

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Posted 6 years ago

“I'd definitely recommend Linley & Simpson York, because I have found L&S to be reliable and proactive in managing my property. Communication and responsiveness has always been excellent”

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Posted 6 years ago

“Linley & Simpson York staff were good because they dealt with my tenant issue fairly quickly once I realised what had happened”

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Posted 6 years ago

“Linley & Simpson York were great because they are very good.”

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Posted 6 years ago

“I'd recommend Linley & Simpson York to a friend because of the great personal Service and friendly staff. They are very efficient and can be relied upon at all times.”

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Posted 6 years ago

“I was pleased with Linley & Simpson York and would recommend them because of the excellent quality of the service they offer.”

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Posted 6 years ago

Linley & Simpson York is rated 4.3 based on 60 reviews