“Poor service. I have been renting for 13 years and have been with 3 other letting agents during that period. Of them all, Linley and Simpson have been the worse. When we moved into said flat, we were told the kitchen had been professionally cleaned but this was not true. The oven hadn't been touched. The work services were sticky and the whole kitchen looked like it needed ripping out a new one putting in.
The gas meter located under the sink had an emergency shut off valve that you couldn't get to because the kitchen had been put in over the top of the meter with no thought process. This was never resolved and the gas meter in question was over 20 years old.
There were mice in the property. I had to report this several times before Linley and Simpson took this seriously and when it did get looked at, the vermin company said there were definitely mice in the property.
Mold. I reported mold when we first moved in and nothing was done about it. It gradually got worse and I was told to spend £6 of our own money so we could get rid of it ourselves.
We finally managed to get out of this flat and out of the rented system. Contacting Linley and Simpson for my deposit back has been an absolute pain, I have been promised calls back to never receive them. I have emailed the Horsforth branch to only get a reply after the third consecutive day of emailing. The best way to get through to them is continually phone the branch.
If I was ever unfortunate to enter the world of renting again, i would do everything in my power to avoid Linley and Simpson.
Please see attached photos of the state of said flat.
My first notes sent to Linley and Simpson back in 2020:
Lounge:
Door knob indentations.
Curtains, odd match & stained.
Small amount of mould on windows & sill.
One bulb not working.
Store cupboard:
Marks on inside of door.
Rug slightly stained and paint marks
Bedroom 1 (LHS):
Door knob indentation on wall behind door.
Odd set of curtains & marked.
Small amount of mould on Windows and sill.
Bedroom 2:
Brown spot/mark on wall behind door.
Mould windows & sill.
Curtains slightly marked.
Bathroom:
Toilet seat not correctly fitted, seated offset.
Chrome toilet brush and holder.
Light switch pull cord sticks on occasion.
Kitchen:
Oven is filthy, greasy marks & wire racks the same.
Hob dirty, needed cleaning.
Sink dirty.
Cupboards dirty.
Fridge dirty.
I was appalled by the state of the kitchen especially the oven. I wouldn't leave something in that kind of state. It states 'cleaned to a professional standard throughout'. I would disagree.”
“AVOID this company.
Taking my issues up with the Property Ombudsman, too many to list fully
Fully Managed property by Horsforth Branch.
Missed tenants damage in Check Out report. I've had to pay for my own Surveyor to do Report.
Disputed deposit return with deposit agency to pay for damage.
They have awarded majority of deposit back to tenants as this company had missed all damage in Check Out report and can not hold tenants responsible.
Also this company still holding my small amount of deposit for several months now, even though I've been awarded it.
Took them several weeks to find out a potential tenant could not pass affordability checks.”
“Avoid, incompetent.
Missed damage caused by tenants in Check Out report.
Tenant was awarded by deposit scheme most of deposit due to their incompetence.
I've paid for a surveyor to document damage and I'm still awaiting my small part of the deposit.
Also took several weeks to discover potential new tenant did not pass affordability checks, my property empty losing money.
Will be reporting to Property Ombudsman.”
“I would not recommend Linley & Simpson Horsforth because the property they let to us has no hot water / working shower, multiple damage to property and they are very dismissive when dealing with complaints.”
“My experience at Linley & Simpson Horsforth could have been better because when I phoned up to query some things, a number of times I was met with huffs and puffs and a few “for god sakes” and it made me feel like I was inconveniencing them, when in reality it’s ME paying THEM for the service so if anyone is entitled to be rude it’s ME not THEM.”
