LocalPlumber-UK Reviews

Name: LocalPlumber-UK
Rating: 4.91

4.9 Rating 272 Reviews

99 %

of reviewers recommend LocalPlumber-UK

Company Reviews

Questions

Metrics

4.9

Based on 272 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 2 118 998

Email:

stuart.hunt@localplumber-uk.com

Write Your review

Tell us how LocalPlumber-UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast , polite and very efficient service from onsite Plumber Ricky highly recommended”

Helpful Report

Posted 6 years ago

“Quick response, on time arrival as promised, efficient analysis of what was wrong, speedy repairs, polite chap - what more could you want!”

Helpful Report

Posted 6 years ago

“I needed a new kitchen tap installed and found LocalPlumber online. They were very professional and agreed to come the same day. Ricky arrived very promptly and installed the tap quickly and professionally. Price was good too! Would definitely recommend LocalPlumber to anyone!”

Helpful Report

Posted 6 years ago

“Excellent quick and friendly service”

Helpful Report

Posted 6 years ago

“Excellent service I strongly recommend this company”

Helpful Report

Posted 6 years ago

“Absolutely brilliant from first phone call to job completed,would recommend to anybody”

Helpful Report

Posted 6 years ago

“Friendly and reliable,good job done”

Helpful Report

Posted 6 years ago

“Good job done efficiently and punctually.”

Helpful Report

Posted 6 years ago

“Very pleased with service and friendly engineer turned up within time quoted”

Helpful Report

Posted 6 years ago

“Your plumber was polite and we particularly appreciated him taking off his shoes, thankyou”

Helpful Report

Posted 6 years ago

“Was very desperate to find someone who can help us and Lee has been very helpful all the way through.”

Helpful Report

Posted 6 years ago

“Quick and efficient”

Helpful Report

Posted 6 years ago

“Excellent. Quick response, professional and great service. Highly recommended.”

Helpful Report

Posted 6 years ago

“Very good service. Great response.”

Helpful Report

Posted 6 years ago

“Quick response, job done quickly and professionally. Would use again”

Helpful Report

Posted 6 years ago

“This was the third time I have used this company and I will certainly continue to use them as their work was first class. On each occasion they were punctual, polite and professional doing a great job at a reasonable price, cleaned up afterward and fully tested everything. I will certainly recommend them to my friends and family. Well done!”

Helpful Report

Posted 6 years ago

“Friendly and flexible”

Helpful Report

Posted 6 years ago

“£404 to take a radiator off he wall! Was told by the sub contracted plumber it would of been £120 max if I'd of book direct don't use this company absolutely cowboys!”

Helpful Report

Posted 6 years ago

We’re Sorry that you feel this way, however all prices where explained to you in full detail before you booked the appointment, which gives you the opportunity to call around to get the best price for you however you didn’t, or you decided that we was best suited for the job. The work that was carried out was to remove a radiator form the wall and cut back to pipework and cap off also to remove and old unused main stop valve and reconnect the pipework. To remove the radiator the heating system would have needed to be drained down and refilled which can take some time as every heating system is different. As for removing the main stop valve you had asked the engineer to do that on top of the other work carried out. The engineer was working for 4 and half hours however we only charged for 3 hours plus the cost of the materials, therefore we had discounted your bill. We understand that you believe the charges are expensive but we carry out regular checks against our competitors to make sure our prices are competitive and in most cases, we are. We check our prices against medium to nationwide companies but we are unable to compete with sole traders due to the size of our overheads. From experience, we’ve found that customers prefer to work with a company rather than a sole trader due to the quick response to emergencies and the fact that all engineers are fully qualified and insured, giving them a peace of mind. As 99% of our customers would agree, we strive to ensure they receive the best possible service at the best possible prices. We’re disappointed that you weren’t completely satisfied with our service on this occasion, please accept our apologies Kind Regards Customer service team

Posted 6 years ago

“Excellent and prompt service. Charge was very reasonable. Dealt sympathetically with the fact that the work was in my mother's flat . She has dementia and I was away when the leak occurred. Will use this company in the future if the need arises”

Helpful Report

Posted 6 years ago

“Labour charges of £352 for three hours work on a straightforward replacement of a toilet seem very excessive.When challenged the company claim they are in line with national average.Having checked in my locality I know local labour charges are significantly lower.What a pity I did not find that out sooner!Be warned,check first.”

Helpful Report

Posted 6 years ago

Hi John, We’re sorry that you feel like your complaint was not dealt with to your complete satisfaction. As explained previously via email, the charges were explained in detail before any work was carried out and you agreed to them on both the phone and on the job sheet which you signed. You also paid for the work carried out without hesitation as the work was completed to your satisfaction. We understand that you believe the charges are expensive but we carry out regular checks against our competitors to make sure our prices are competitive and in most cases, we are. We check our prices against medium to nationwide companies but we are unable to compete with sole traders due to the size of our overheads. From experience, we’ve found that customers prefer to work with a company rather than a sole trader due to the quick response to emergencies and the fact that all engineers are fully qualified and insured, giving them a peace of mind. As 99% of our customers would agree, we strive to ensure they receive the best possible service at the best possible prices. We’re disappointed that you weren’t completely satisfied with our service on this occasion, please accept our apologies. Kind regards Customer service team

Posted 6 years ago

LocalPlumber-UK is rated 4.9 based on 272 reviews