LocalPlumber-UK Reviews

Name: LocalPlumber-UK
Rating: 4.91

4.9 Rating 272 Reviews

99 %

of reviewers recommend LocalPlumber-UK

Company Reviews

Questions

Metrics

4.9

Based on 272 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 2 118 998

Email:

stuart.hunt@localplumber-uk.com

Write Your review

Tell us how LocalPlumber-UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service reliable and efficient very affordable. Would definitely recommend.”

Helpful Report

Posted 5 years ago

“I am extremely happy with service I received today. Ricky very professional and sorted an issue with my washing machine after trying many other companies. The Office team too very efficient. I highly recommend this company.”

Helpful Report

Posted 6 years ago

“Excellent fast response. All fixed superbly within an hour at the price quoted. Parts were on the van, except the one he made there and then. responsive, polite, tidy and .no extras'. A definite 5 star service which can be trusted.”

Helpful Report

Posted 7 years ago

“Very efficient, good workmanship, clean and tidy. No problems. Will use the company agin if needed”

Helpful Report

Posted 8 years ago

“Very quick and very efficient would highly recommend.”

Helpful Report

Posted 8 years ago

“Very good service. Highly recommend”

Helpful Report

Posted 8 years ago

“Stuart arrived within a couple of hours of calling. He was a really nice bloke and did a great job (clearly highly skilled). It was not straight forward but he located the problem pretty quickly and completely sorted it. He even tried to help us with another minor plumbing issue, unrelated to the job. He was here for just over two hours and I thought his charge was more than reasonable - no call out fee, flat rate plus a few small parts. I am so grateful and will definitely be ringing them/him next time something happens or better still when I get round to having a new kitchen fitted. Thank you Stuart!”

Helpful Report

Posted 4 years ago

Thank you very much for your review. If we can help again in the future please do not hesitate to contact us.

Posted 4 years ago

“Had Lee to fix a leaky valve to the toilet ....BUT it wasn't as straight forward as it seemed ..But Lee did a 1st class job in fixing faulty pipe work can't thank him enough”

Helpful Report

Posted 6 years ago

“Very informative and helpful”

Helpful Report

Posted 6 years ago

“Ricky was brilliant. Very fast and informative. Problem was fixed. Very happy.”

Helpful Report

Posted 6 years ago

“Ricky has been fantastic, clean work, excellent communication, efficient fixing of our blocked toilet. Very happy with this service”

Helpful Report

Posted 6 years ago

“Excellent service from start to finish! We had burst pipe in bathroom which had leaked into the kitchen (ceiling down) etc. Spoke to Glen in office who was totally professional and understood what the insurance process was. Ricky arrive, fast, efficient and fix, explained along the way to my husband what had happened, left the offending pipe with me to show Insurance Assessor. Well worth the charge, we would definitely recommend and we will be using again should a need occur. Thanks Local Plumber-UK Team. Debbs in Bishop's Stortford”

Helpful Report

Posted 6 years ago

“Really pleased with the fast response and the polite level of service provided by Ricky. Very fast, friendly and professional. Thanks.”

Helpful Report

Posted 6 years ago

“Great service - called and within 24hours job was sorted”

Helpful Report

Posted 6 years ago

“After being let down by x2 previous plumbers I contacted LocalPlumber-Uk on the Sunday & arranged a call out for a quote to install a new bathroom suite. Ricky arrived dead on 9am, explained what he could / would do & discussed fixtures & fittings. He was also pleased that the stopcock was in the bathroom. Quote reasonable, order put through, fitting day arranged. Ricky arrived with bathroom suite & I felt confident to leave him to it (I'd be in the way if I'd stayed in the flat). I returned later that evening & wow what a job! Few things to finish off the next day but I had a sparkly new bathroom suite. Again when I returned the next morning, Ricky was there finishing off, had replaced a couple of tiles & also grouted them in for me. Very, very impressed with everything, the telephone conversations with Glenn, the choice of suite, the professionalism of Ricky & his friendliness. Just sorry for making him jump when I returned home on the first day, I should have knocked on the door a little louder. Will definitely recommend the Leigh on sea team.”

Helpful Report

Posted 6 years ago

“£404 to take a radiator off he wall! Was told by the sub contracted plumber it would of been £120 max if I'd of book direct don't use this company absolutely cowboys!”

Helpful Report

Posted 6 years ago

We’re Sorry that you feel this way, however all prices where explained to you in full detail before you booked the appointment, which gives you the opportunity to call around to get the best price for you however you didn’t, or you decided that we was best suited for the job. The work that was carried out was to remove a radiator form the wall and cut back to pipework and cap off also to remove and old unused main stop valve and reconnect the pipework. To remove the radiator the heating system would have needed to be drained down and refilled which can take some time as every heating system is different. As for removing the main stop valve you had asked the engineer to do that on top of the other work carried out. The engineer was working for 4 and half hours however we only charged for 3 hours plus the cost of the materials, therefore we had discounted your bill. We understand that you believe the charges are expensive but we carry out regular checks against our competitors to make sure our prices are competitive and in most cases, we are. We check our prices against medium to nationwide companies but we are unable to compete with sole traders due to the size of our overheads. From experience, we’ve found that customers prefer to work with a company rather than a sole trader due to the quick response to emergencies and the fact that all engineers are fully qualified and insured, giving them a peace of mind. As 99% of our customers would agree, we strive to ensure they receive the best possible service at the best possible prices. We’re disappointed that you weren’t completely satisfied with our service on this occasion, please accept our apologies Kind Regards Customer service team

Posted 6 years ago

“Labour charges of £352 for three hours work on a straightforward replacement of a toilet seem very excessive.When challenged the company claim they are in line with national average.Having checked in my locality I know local labour charges are significantly lower.What a pity I did not find that out sooner!Be warned,check first.”

Helpful Report

Posted 6 years ago

Hi John, We’re sorry that you feel like your complaint was not dealt with to your complete satisfaction. As explained previously via email, the charges were explained in detail before any work was carried out and you agreed to them on both the phone and on the job sheet which you signed. You also paid for the work carried out without hesitation as the work was completed to your satisfaction. We understand that you believe the charges are expensive but we carry out regular checks against our competitors to make sure our prices are competitive and in most cases, we are. We check our prices against medium to nationwide companies but we are unable to compete with sole traders due to the size of our overheads. From experience, we’ve found that customers prefer to work with a company rather than a sole trader due to the quick response to emergencies and the fact that all engineers are fully qualified and insured, giving them a peace of mind. As 99% of our customers would agree, we strive to ensure they receive the best possible service at the best possible prices. We’re disappointed that you weren’t completely satisfied with our service on this occasion, please accept our apologies. Kind regards Customer service team

Posted 6 years ago

“Extremely polite and helpful , and quick to respond to my call out. I just want to add as a female business owner I felt I was not being ripped off and that treated me with respect Thank you will use again.”

Helpful Report

Posted 7 years ago

“Quick and helpful response to telephone enquiry. Quoted correct price. Plumber arrived on time and diagnosed problems quickly. Effected repairs and cleaned up properly. Excellent service at a reasonable price. Ricky Howlett recommended for efficient service. Thank you.”

Helpful Report

Posted 7 years ago

“Very good service and pleasant fitter”

Helpful Report

Posted 7 years ago

LocalPlumber-UK is rated 4.9 based on 272 reviews