“Unfair booking system For pop up event!
This is a review in regards to the loccatine fragrance experience event at Shreeji Newsagents in London
The company loccatine operated an unfair,limited dishonest system that was disappointing and inefficient towards customers and attendees!!
They recently launched an event from 1-4th October that was completely backward in terms of handling!! -
I have emailed this company,attempted to call the venue - contacted loccatine via social media in hopes of getting a slot to receive a cold,mundane,copy and pasted unfair dismissal response stating that slots were fully booked! What i wrote wasn’t even acknowledged or answered properly!
This is untrue to the max after witnessing others who have attempted to claim a slot by just walking in and who wasn’t turned away!!!!
Shady behaviour from staff and unprofessional response!
This is infuriating after making multiple attempts to make a booking event after requesting to be put on a waitlist staff didn’t want to know!
The owner of the venue shreeji newsagents is unfriendly and rude after speaking to the owner on the phone he could care less about queries regarding the event and passing on any questions to loccatine staff because there was nothing in it for for him!
If you don’t want to be contacted - don’t put your number on google!!!
I’m Absolutely disgusted by loccatine and the overall handling of this Event!
In addition the dishonest feedback from staff!
The crummmy link provided for the calendary application is inaccurate!!!
As I know you’ve had no shows and cancellations loccatine and failed to provide this for anyone and just turned them away to save money!!
Why host a public event as advertise online only to turn customers away and deliver disappointment!????
I would not recommend this company brand for treatments. Unless you want to messed around and lied to!
The 0800 number on the website doesn’t work either- another inaccurate feature of the company!”
“We went into the L’OCCITANE Exeter branch on Thursday and Anna was so very good explaining products etc.
we love loccitane but it does help when you have such lovely staff thank you Anna x”
“Worst ever customer service, have been trying to reach them for past one week, no response and no help with order, can’t cancel or refund also now, worst ever”
“I have been impressed with the amazing high quality products, and the amazing team of experts at the Norwich branch , always smiling, informative and helpful, I always go by their recommendations for my needs and skin type .
Want to thank them on here as they make the buying beauty products a lovely experience . Think your company are lucky to have such great staff representing your brand xx regards Annie”
“Visited the York branch of L'Occitane. Such a helpful group of assistants including Mary. Tried the new limited editions today. Such a helpful lady and so experienced in all the products. A real pleasure to experience outstsnding service. Also met Poppy, a very new assistant. May we wish her all the very best in her career. Thank you very much.”
“I love L'occitane products and buy for myself and my partner. The staff in all the ones I have visited are so helpful and knowledgeable about the products.”
“Always love the products from L'Occitane, and the staff are so knowledgeable. Easy to order online, and it's great to have the choice to pick up in-store or have delivery. Brilliant!”
