“Unfortunately, I had a terrible experience with this shoe company. From the start these felt a lot more uncomfortable than another vegan shoe company I purchased from. They refused to give me back a refund and within a few days my shoes began to have these horrible brown stains all over them after getting wet. I contacted customer service and they said this is common with recyclable materials. Never experienced this before. They still refused to give me back my money. I spent almost $150 on these shoes. Then they said they would send me a new pair of a different material. They ended up sending me a huge men’s size shoe and said they accidentally made a mistake. That was the end of our conversation and now I have to wear these shoes Covered in brown stains that will not come out. I have pictures to prove. Plus my feet hurt so much. I purchased insoles to replace and that did not help. Their insoles are made out of cork screw material. Never again will I purchase from here.”
“I made an order on the 20th June 2024, and was sent a confirmation email, it’s says that it takes a maximum of 6 days for them to fulfil the order. It has been 8 days now and I have not received an update on what is happening with my order. I have emailed their customer support 4 times now and no one is giving me a response as to what is happening and there has not been an update on the tracking website either. This is very terrible customer service as I paid £160 for my Nicki Minaj shoes only for me not to receive them. Terrible terrible company this was my first and last time ordering from these people. Never again will I ever buy anything from them again.”
“I bought my first pair of Loci shoes and these were rated as a good comfortable walking shoe. I wear no show socks and the tongue was so sharp and rubbed into my skin creating blisters. Very painful and disappointing.”
“Excellent Trainers. I have 3 pairs and my pleasure to chose which one pair to wear.
Super comfortable and I wear them
All day without tired or sweaty feet.
So blessed that we have LOCI in our life”
“Ordered trainers that didn’t fit. No problem these days when ordering online surely?
UK returns procedure awful.
Website doesn’t recognise order number.
Have messaged via website chat help@loci and support@loci and have had zero communication back.
Incredibly amateurish.”
