“THIS COMPANY WAS THE ONLY ONE SELLING THE PRODUCT I WAS LOOKING FOR SO I WAS HAPPY WITH MY PURCHASE. IVE SUBSEQUENTLY FOUND OUT THIS ITEM WAS A FREE GIT AND WAS NOT FOR RESALE. IM DISAPPOINRED IN THIS AND WILL NOT USE OR RECOMMEND LOGICALSKINCARE IN THE FUTURE.”
Hi, thank you for taking the time to write a review. We are not sure what you mean by your item was not for resale? Are you talking about one of the items your purchased or your free gift? We are an authorised Dermalogica retailer and always conduct our business in accordance with the Dermalogica brand. We would not sell an item which states not for resale. Our free gifts do say not for resale but we did not sell our free gift, we gave you it as a free gift as stated.
Best regards,
Logicalskincare Team
“I have been buying Dermalogia moisturiser and other things for some years now.
I particularly like the Age Smart Rich Repair cream as I am a bit mature at near 75 yrs.
Yes a bit pricey but a small amount goes a long way.”
“They're really bad at communicating. They didn't tell us what day the parcel will arrive, and by chance we weren't at home so they just threw away the parcel. There was no card left, nor was it given to any neighbours. I just wasted £85!!!”
We are working hard to try to help our customer locate the missing parcel. While we understand the customer's frustration, all of the above is completely incorrect. It was Royal Mail that delivered the parcel but, unfortunately didn't leave a card for the customer. However, there are coordinates as the where the parcel has been left and enquiries to further neighbours will in all likely hood reveal where the parcel is. Nobody has "thrown away this parcel" and investigations are continuing. We would never ignore a customer under these circumstances but it's difficult when being accused of such things. We will continue to try to help resolve with while dealing with the business team at Royal Mail.
