“Straight-talking honest people appear to work for this business: characteristics that I like. their only fault is that none of them is running for the job of Prime Minister.”
“Love Logicalskincare's Dermalogica Super Rich Repair Skin cream and use it at least daily.
Lots of 'Special Offers' and 'Freebies' and I order then. I do have Rhinitis and get sore irritated eyes so have to be very aware of what I'm putting on my face but do appreciate the Specials.
Felt a bit disappointed recently as I was sure it said order product over xxxx and get a FOC Super Rich Repair. However only received One jar so probably did not fully read properly to the end. Not the cheapest product on the market but it is Dermalogica and I love it.”
“I first started using dermalogica, in October 2019 and it was recommended by a new beauty salon in Bury St Edmunds , and bought many products recommended by Halcyon days, Hopefully they will still be in business , after the corona virus , as I have massage there too”
“Items arrived swiftly - one of the five samples was missing but I guess it wasn’t available which is fine but thought they might of doubled up on one of my other choices”
“Amazingly prompt delivery. Only reason it's not 5 star is the website experience - if this could be improved when trying to see samples would be 5 for me! Thanks!”
“They're usually very quick and efficient. This time, maybe because of staff shortages in Covid-crisis, there was no email to say it had been despatched and it took longer to arrive. Might have been Royal Mail's problem as the box was badly damaged and it came wrapped in plastic! The content was still fine, however, so I haven't complained.”
Hello Carol,
Thank you for review. As you've made a few points we thought it would be worth clarifying things for you. We have put a line at the top of all our confirmation emails at the moment that there may be a delay in dispatching orders as we depend on deliveries coming to us on time and these are sometimes delayed at the moment. There isn't much more we can do to protect our orders as we already box this type of product and pad the box is padded with bubble wrap which we think is what you mean by wrapped in plastic as your order for this product always is. We do know that Royal Mail are as busy at the moment as they are at Christmas so they may not have handled your box with as much care as usual, although this is no excuse for mishandling. We hope this reponse helps.
