logo royale Reviews

1.00 Rating 3 Reviews
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Stay way from these guys. They are a bunch of bullies and scammers!! They pull you in with what seems an amazing deal but once you have paid that first amount, they have you cornered! They use your lack of knowledge of website development against you and get you to pay for more and more in order to proceed. I signed up for a £500.00 package. A few months later, after having reluctantly paid £1,450.00 in total and still being asked for even more money in order to continue, I was left with no choice but to pull out. I had no money left to go any further. I got hounded but just could not afford to pay any more. I had the login details to the backend but when I tried to login a year later, they had changed my login credentials. I feel this was done out of spite so I could not gain access to anything without phoning them first. In the end I had no choice and phoned Logo Royale, told them I wanted access to my files, etc. They tried to bully me into continuing my hosting and site management with them but I refused. I was then told that if I didn't want them to host my site, then they were taking it down, which they did straight away. My site was taken down, Wordpress backend shut down and they would not give me the opportunity to transfer the hosting, etc. They would also not assist in giving permission for my domain name to get transferred into my name (it was registered under them). I was told that is my problem to sort out if I don't want to stay with them. I asked for my files again but have not received anything. I have absolutely nothing apart from original logo and stationery design, which is not even worth a £100.00. Not much after paying them the £1,450.00! I will be building a legal case against this company. I never leave reviews online but thought I needed to leave one for this company. Hopefully it will help prevent some other poor person from loosing all their savings like I did. I am disgusted by these people and their business ethic. I urge you to stay far far away from them.
Helpful Report
Posted 1 month ago
Stay way from these guys. They are a bunch of bullies and scammers!! They pull you in with what seems an amazing deal but once you have paid that first amount, they have you cornered! They use your lack of knowledge of website development against you and get you to pay for more and more in order to proceed. I signed up for a £500.00 package. A few months later, after having reluctantly paid £1,450.00 in total and still being asked for even more money in order to continue, I was left with no choice but to pull out. I had no money left to go any further. I got hounded but just could not afford to pay any more. I had the login details to the backend but when I tried to login a year later, they had changed my login credentials. I feel this was done out of spite so I could not gain access to anything without phoning them first. In the end I had no choice and phoned Logo Royale, told them I wanted access to my files, etc. They tried to bully me into continuing my hosting and site management with them but I refused. I was then told that if I didn't want them to host my site, then they were taking it down, which they did straight away. My site was taken down, Wordpress backend shut down and they would not give me the opportunity to transfer the hosting, etc. They would also not assist in giving permission for my domain name to get transferred into my name (it was registered under them). I was told that is my problem to sort out if I don't want to stay with them. I asked for my files again but have not received anything. I have absolutely nothing apart from original logo and stationery design, which is not even worth a £100.00. Not much after paying them the £1,450.00! I will be building a legal case against this company. I never leave reviews online but thought I needed to leave one for this company. Hopefully it will help prevent some other poor person from loosing all their savings like I did. I am disgusted by these people and their business ethic. I urge you to stay far far away from them.
Helpful Report
Posted 1 month ago
So when we decided to invest in an e-commerce website we contacted Octa Logo / Logo Royale and in fairness to them they were extremely quick to respond. The first task was to come up with a couple of logo’s for us, this was extremely quick and if you don’t know any different I guess this was a not-too-bad service, since then we have used freelancer.com and had much better results for far less. We started on the design of the website November 2017 and all I can liken the entire experience to is that of extracting ones own teeth without any anaesthetic!!! Every step was seen as an opportunity to extract more money from us, so the initial GBP 1,100 Platinum Customised e-commerce website quickly grew, with things like, GDRP compliance, SSL Certificates, Lifelong Hosting, security add-ons, additional, this, additional that. In the end we ended up spending well over GBP 3,800.00 but once your committed, your committed as they say. We bought everything, the entire dream, thinking the next purchase may get them kickstarted into working on our project. We got the website finished October this year, so 11 months later and even since we have had issues for which we commissioned a freelancer to repair. In the end we have ended up with an OK website, but I don’t think it will win any awards, that’s for sure, have removed the website from their controlled server and waved goodbye to all the additional monies spent for services we never received. The main issue is that they lie, they lie about being based in the UK, lie about their capabilities, even the reviews on their own websites are fake. LR mascaraed as a UK based business, with a UK Number and UK Address, this was one of the main reasons we chose them, easy; same language communication, same time Zone and UK codes of practice designed to protect consumers, oh how wrong we were! The telephone number is provided by a company who specialize in call forwarding, the office is a virtual office. You are assigned a project Manager who’s grasp of the English language is extremely poor, when you call through to them its clear its some sort of call centre based in Asia somewhere as all you can here in the background are people shouting in Hindi. One of their own employees admitted this to me one day on the phone but begged me not to tell anyone as he may lose his job, so his name will remain nameless. We have further proof of this as when you login to the project management system you can see that the internal communication is in Hindi. They seem also not to work UK business hours, we could very rarely get hold of anyone much before 11am UK time, however they seemed to be available until late in the evenings, leading us to believe that wherever they were based they were working USA eastern time working hours more than UK hours. Our Credit card payments were made to a business based in New York state called IELTS and has no relevance to Logo Royale. They have many, many websites all offering the same service in the USA, Australia and the UK, I have a complete list of these companies should this be called into question. I have factual evidence that will support the following facts: Octa Logo / Logo Royale is not a UK registered business, LR state they are subsidiary of Octagroup of Companies and they trade under a company known as Orbit Solutions Ltd, Orbit Solutions Ltd are in fact registered in the UK, and this business is registered to an Indian National. None of this information is confidential, it was given feely by LR and is available on the UK Company register, however you will not find any reference to Logo Royale or Octa Logo on any company register in the UK. We spent thousands and thousands of pounds and they will still try to rip you off, the straw that broke the camel’s back for me was when we were asked for a further GBP 2,500.00 to “copyright” the website, if we didn’t they couldn’t "guarantee the safety of the site"!! We obviously engaged a legal expert who stated don’t bother, oh yes and incidentally the only email acknowledgement we ever received for our monies paid actually included “lifetime copyright registration”, one of many things we paid for and never received. At no stage have we been given any receipt for any of the services provided despite several requests. All the above information is correct and I have pages of documentary evidence to substantiate this.
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Posted 1 year ago
logo royale is rated 1.00 based on 3 reviews