“I placed an order for a Christmas gift before their cut-off date to receive them and when I followed up because of not having received an update, they replied that they couldn't guarantee arrival before Christmas any longer. Even though two weeks had passed since placing the order, it was STILL being "processed".
Don't falsely advertise and entice people that their order will arrive in time. Additionally, be a responsible company by sending an update when you know that you won't meet the promised date, so that they can cancel the order if need be. If I hadn't followed up with them, I wouldn't have known AND I wouldn't have a gift for the intended person. Completely unprofessional and money grabbing.
On a good note.... at least I found out today so that I can get something else in time.
Now hoping that they'll be able to handle taking care of a cancellation and refund.”
“Love these socks! I bought the Boot Socks for myself and the Sartorial for my husband. They are a real crowd pleaser. Great feel and great style. No surprises where I'll be doing my obligatory Xmas sock shopping!”
“Love these socks! The quality is incredible and they’ve become my everyday go-to. I’ve also started gifting them and everyone loves the gift boxes! Super stylish, comfortable and such a joy to wear. Highly recommend!”
“Brilliant socks. I buy these every year birthday and Christmas gifts. Great colours and patterns to choose from and they always come in a really nice gift box that feels special to open. The quality is also excellent – they really last.”
“They are expensive and look nice. I have a few hundred dollars won't have these socks and everyone one of them has holes in the heel and some in the toe, and are now unwearable. I was able to get about 3 months out of them. Total waste of money.”
“Poor communication
2 weeks & still waiting for a refund
Happy to take your money asap but unfortunately I’m still waiting for a refund for a return I made in December!”
“I bought a box of your socks for my husband last Christmas, I washed at 30 degrees, and they have all shrunk, and are uncomfortable to wear. Very disappointed to say the least.”
“Really pleasant customer experience. Extremely nice packaging and communication about the product. Rating would have been higher if not the feeling that the product seems to be overpriced to me. If they're claiming this is a new company etc. they don't have a lot of overhead costs as yet I assume, and the brand is not that recognisable to justify such a big margin in my opinion.”
