“We placed an order on line and it had been confirmed together with the pickup agreed for yesterday morning.
On arrival they could not locate the order.
After waiting a while we were advised that they had sold out and our order could not be completed.
There was no information as to whether it could be completed if at all!
Obviously disappointed I find that we had traveled unnecessarily at a cost to us and as pensioners it was a cost we could ill afford.
Obviously ordering on line is not reliable, and an altogether nasty experience.
Date of experience: 29 April 2024”
“I have been using the services of Longacres Garden Centre for many years & they have always provided an exceptional service. On this occasion I placed an on-line order with them for a large Pastel floral Arrangement Hat Box, for a close friend's Birthday. The arrangement was absolutely stunning. I highly recommend Longacres Garden Centre. My sincere thanks & gratitude to their Floristry Team.”
“Absolutely disgusted with the way I was treated by the staff member organising the queuing system at midday today. Shouting at me to move and telling me it’s my fault when I end up about 15 people further back in the queue because he decided to open the second queuing system but doesn’t organise the entry to it. Foul and abusive. People in the queue commenting they were quite shocked. All this in front of my bemused 3 year old grandson. He should be ashamed of himself. I certainly won’t be back whilst he’s on the door. Such a shame as other staff have always been so helpful there but this one bad apple...”
“My first visit to Bagshot centre. My daughter and I purchased some pots in sale, spent a lot on other goods and lunch, however back home her very young son knocked one over, this was replaced free and we just paid delivery to save her driving out as don’t live that local and has 3 young toddlers. Two ladies at C.S. were brilliant and very efficient in sorting it all out, as wrong colour was delivered initially, then taken back, then had to be ordered, and another delivery. Can give their names if wanted or maybe not allowed?”
“I scrutinized every Garden Centre on the Web and Longacres (Bagshot) cannot be beaten on price.
This would be fair enough if the quality of their goods only matched the low price but this is not the case. The live plants and shrubs I purchased...and I purchased a great many from Longacres Garden Centre in Bagshot this year...are of exceptional quality.
The quality of their packaging and delivery is second to none so no plants or shrubs arrived parched or damaged.
I also purchased various garden tubs and containers which are of really good quality despite the low price.
I did all my ordering from them directly by phone and their patient and helpful attitude and personal service can't be beaten either.
I cannot recommend them highly enough in all aspects.
Mrs Thomas”
