Long Tall Sally Reviews

“ DO NOT PURCHASE FROM HERE!! I wish I had read reviews before purchasing. I returned some clothes due to sizing issues and now I’ve sent pants and got no refund. WTF. ”

“ Outrageous!) It is now Septemeber 26, 2025 and I have STILL NOT RECIEVED a refund. ”

“ Previous reviews are correct… This is NOT LTS from before 2020. The clothes are cheap and not designed for tall women. The customer service is a joke and having returned items the same day they were delivered ( as they were all awful) I am still waiting for my refund ( it’s been over 2 weeks) I will NEVER buy clothing from them again!!!!!! ”

“ The three emails I sent using the UK website, with PDF attachments, trying to confirm return receipt & refund went unacknowledged, not even an auto response. ”

“ Ordered items I never received the items and I have not received a refund buyer beware ”

“ Cannot get a refund label. I have tried to reach customer service but get NO reply. ”

“ After sending my return, I have read up on the company, and seeing there are tons of complaints to the Better Business Bureau about customers never receiving their refunds and never being able to get in touch with customer service, so I'm preparing for a long process for receiving my refund. ”

“ For 3 months I have been fighting for a replacement, store credit or refund and they will not cooperate. ”

“ The quality of the jean is absolutely PATHETIC! The size is wrong & it looks nothing like the picture on the website and the apathetic treatment I received when querying about a return and refund has me so angry that I want to tell the world what an awful business Long Tall Sally is. ”

“ Same as other customers. Their site doesn’t recognise the order number or my email so I can’t ask for a refund. I’m stuck with bathers that don’t fit and I can’t get a refund. ”