Long Tall Sally Reviews

“ I have been a customer of LTS for decades. Over the years I have had some great items, good quality and well sized(usually a size smaller than my usual fitted) In recent years the quality has dropped noticeably and the sizing is so erratic that I order two different sizes, even then the smaller size is huge! My latest order of 12 items ( 2 sizes of each garment) was delivered very quickly and packaged well. Some were huge, not good quality. I kept one shirt As LTS now charge for returns over 5 items and postage it made it an expensive purchase! I will be very guarded about future orders and am very disappointed in the decline in quality and standards Shame as it was so good for many years 🥲 ”

“ It says that there is now a location in Canada, but returns go to the UK, making shipping items back exorbitant! The replacement I got had faulty stitching and a rip in the pocket. ”

“ The returns process for Germany does not work at all as I could not proceed with the online system. ”

“ 99 for returns, since March 2023. ”

“ HORRIBLE! September 19th, 2023 SO mad and sad! I placed a few orders and they were impossible to work with to make returns. ”

“ GE4186736214GB. Online Returns portal claims they can't find my email (that my confirmation & invoice was sent to) can't find my zipcode that my package was delivered to. After reading these reviews, I'm doing a chargeback. Can't afford to eat $100 for two terrible quality, matronly dresses. ”

“ I have experienced the same issues with returns in Canada. ”

“ Returns are impossible. ”

“ I have not been receiving a response to my inquiry through the LTS online returns site so I will try here. ”

“ It definitely shows as they new owners have no interest in customer services just concerned about making profits and the returns system is just atrocious. ”