Long Tall Sally Reviews

“ Customer service is terrible, only way to contact them online is via the portal on their website which just generates auto responses. ”

“ After sending my return, I have read up on the company, and seeing there are tons of complaints to the Better Business Bureau about customers never receiving their refunds and never being able to get in touch with customer service, so I'm preparing for a long process for receiving my refund. ”

“ ??? I contacted them asking for a US return address (because I purchased from the US store site), and this started a loop of sending me to one website's contact form which sent me back to the original and around and around and around until the most recent response from "customer service" instructed me that the address was on the return documentation, and referred me back to the UK address. ”

“ No stars. Customer service was extremely poor and the manager was very rude and unhelpful. Clearly loyalty and frequent buying with this company stands for nothing. Purchased a long khaki puffa coat that had a faulty zip. Poor quality coat and service Don’t recommend anyone buy from this company ”

“ Terrible service in Canada. I can only get a generic email saying that they haven't received the return, even though I keep sending them pictures from the tracking number showing it was in their warehouse over a month ago. I'm going to have to get the credit card company to dispute the charge. ”

“ I agree with the reviews expressing their frustration with customer service. I ordered a large shipment. All in the wrong size. Because their sizing guidelines have changed over the years. Now I am stuck with cloths I can't wear. I miss the days when they were real. Also, am I the only one who finds all their knit wear highly uncomfortable? Scratchy and unbelievably unbearable to wear? ”

“ They offer DPD as the only postal service which is the most inconvenient for me, personally. ”

“ You can never call the customer service number and speak directly to a representative. ”

“ Their customer service has gone straight down hill in the past few years. ”

“ Same experience as everyone else--no refund on the return sent more than a month ago--bad customer service---they asked for my tracking information (which stated that they received the package almost a month ago) which I sent. I've now been ghosted. I'd be better off to take my cash and burn it for warmth then to do business with them. One star because I can't go lower. ”