“Sadly we have to give 1 star
Sadly we have to give 1 star. DO NOT ORDER FROM LOOT. If you cannot find the item elsewhere rather do without. It is just not worth the hassle. Loot recently opted to use a courier company called Last Mile, who are not on the web nor contactable directly. In fact the call centre only have an email address and these go unanswered. For 10 days I have called, emailed, messaged and not once have I received any correspondence from Loot other than "we have a 24 hour turn around time". Having been a loyal customer over the years I can only advise that until they relook at their non existent customer service and delivery I would not use Loot.”
“Sadly we have to give 1 star
Sadly we have to give 1 star. DO NOT ORDER FROM LOOT. If you cannot find the item elsewhere rather do without. It is just not worth the hassle. Loot recently opted to use a courier company called Last Mile, who are not on the web nor contactable directly. In fact the call centre only have an email address and these go unanswered. For 10 days I have called, emailed, messaged and not once have I received any correspondence from Loot other than "we have a 24 hour turn around time". Having been a loyal customer over the years I can only advise that until they relook at their non existent customer service and delivery I would not use Loot.”
“Order ID: NBDZ-305-B860
DON NOT BUY FROM LOOT.CO.ZA
It is now two weeks and still, I did not get my money back.
Only after your order, then they tell you that the order has to be imported to South Africa and it will take weeks if not months to get here.
No one answer the phone, or email's that I have sent them to get my money back.”
“Loot.co.za Customer service is shocking. I received my coffee machine end August 2020. I notified them 12 Oct'20 that the machine is not working properly and they must collect the machine. They only picked up the machine 25 Oct. They confirmed that they have sent the machine for testing and will come back to me within 3-5 working day. It is day 7 and no feedback received yet. I have no words to express my disappointment. I will not recommend Loot to anyone.”
