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Lord's Online Shop Reviews

4.3 Rating 703 Reviews

82 %

of reviewers recommend Lord's Online Shop

Company Reviews

$Read Lord\'s Online Shop Reviews$

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Phone:

0845 862 9840

Email:

sales@shop.lords.org

Location:

Unit 32, Wornal Park
Buckinghamshire
HP18 9PH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called to get some information regarding custom molded shoes that I had made through the doctor's office with this place in 2020, owner was very unprofessional, she wasn't willing to help or even hear me out. she hung up on me the first time and said they no longer do custom-molded shoes/boots. Why does your website have it then? she was so rude and in a rush to get off the phone.”

Posted 1 week ago

“Useless service, still no sign of shoes. NEVER use this scammer disgrace of a so called company, they should all be imprisoned!”

Posted 1 year ago

“Ordered 10 months ago, no shoes and will not give me a refund even though they keep promising me they will.”

Posted 1 year ago

“Goods not delivered after about 6 months. Several refusals for a refund.”

Posted 2 years ago

“Still waiting….ordered 3 pairs of shoes 4 months ago multiple fake promises that they are in the post! Horrible company to deal with avoid at all costs. Read the other reviews on other sites I wish I had!!”

Posted 2 years ago

“Waited 11 (!!!) weeks for my shoes to arrive. When they finally did, they were too small. Went online to return them and found that because they were 'made to order' I can not get a refund, only an exchange...and I needed to contact customer services to arrange that. STILL waiting for them to respond.......... AVOID this company - I like to support small businesses, but NOT when their service is so APPALING!”

Posted 2 years ago

“Ordered online. Waited over a month. Goods didn’t arrive. Chased customer service 3 times. NO RESPONSE! Be aware! Still chasing for an outcome”

Posted 2 years ago

“Ordered 8 weeks ago, have contacted Joe Harris through website and Facebook but no reply.Have not received our order. He shows a glam lifestyle spending money he has provided no goods for. Do not order from Lords Club.”

Posted 2 years ago

“I still after six weeks haven't received the shoes my daughter ordered for me for Mothers day”

Posted 3 years ago

“SCAM. Do not ever buy from them as you will never receive your order and you will have no option to contact someone as you can only send emails that noone will see or reply.”

Posted 3 years ago

“Falsely advertising that their products are exclusive although you csm buy them on ebay for a MUCH lower price! BEWARE! Any negative comments on facebook are removed. The sure sign of a scammer”

Posted 6 years ago

“Ordered a signed book, even paid for faster delivery. Delivery date passed, no book. Contacted Lords Shop, item was out of stock. Not sure why they can't note on website the items that are out of stock, or alternatively have the decency to let customers know! 4 months still no book, absolute disgrace.”

Posted 7 years ago

“Very annoyed that you were unable to ship to Australia without giving me the ability to pay the postage.”

Posted 7 years ago

“I placed an order on 20 November. Nothing arrived. I emailed Customer Services on 7 December. Nothing. No reply. Not even a standard holding one. I telephoned 2 days later. The response "oh yeah, there's a bit of a back log of emails" and "one of your items is not in stock do we haven't sent anything" or I would say been bothered enough to let me know! Customer service - you need a new name - I will not be returning”

Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and will take on board your comments and will look into this. Apologies for the inconvenience. Kind Regards,

Posted 8 years ago

“I was not impressed. After over a week I phoned customer services and was told that a tankard was out of stock. They had waited until I phoned to tell me that and hadn't managed to send the rest of the order. Meanwhile I am not now at the address I ordered and have had to change the delivery. All very annoying”

Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and will take on board your comments and will look into this. Apologies for the inconvenience. Kind Regards,

Posted 8 years ago

“LORDS036630 I still haven't received my order which was made in October and the payment was processed by you 11 November.”

Posted 8 years ago

“Your website is beyond antiquated... painful password reset process, painful checkout etc etc. The Oval set the bar. Maybe worth looking at outsourcing to Barrington's as well?”

Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and will take on board your comments and will look into this. Apologies for the inconvenience. Kind Regards,

Posted 8 years ago

“I ordered the 'Lord's History of the Cricket Bat' frame for my husband's 40th birthday. I was most disappointed that one of the elements on the frame had fallen off. It hadn't been stuck on adequately. I'm relieved I checked the product before wrapping it up. I've emailed customer services but as yet they have not responded to my email.”

Posted 8 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for taking the time to review your transaction. We are sorry to see that your item arrived faulty. We have checked the system and can see that we have rectified this with a new item sent out to you. Kind regards, Lord's Online Shop

Posted 8 years ago

“No e-mail confirmation, the order was cancelled without my knowledge or awareness. Included in the order was a souvenir Ashes scorecard. I took my son to watch the Ashes match at Lord's. It was his first game. This was to be his Christmas present. The order was accepted in October and cancelled without me knowing in November. I did ring up but was told to wait as some items in the order were out of stock. This is no way to run a mail-order business. When I re-ordered the items (this time in stock) were of good quality”

Posted 9 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and will pass on your comments to the relevant people. Kind regards, Lord’s Online Shop

Posted 9 years ago

“I have not received my order”

Posted 9 years ago

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Lord's Online Shop is rated 4.3 based on 703 reviews