Love Aroma Reviews

Name: Love Aroma
Rating: 4.76

4.8 Rating 154 Reviews

95 %

of reviewers recommend Love Aroma

4.8

Based on 154 reviews

Customer Service
Communication Channels	Email

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Phone:

01332555984

Email:

info@lovearoma.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, quick responses to customers regarding issues but overall service and website fact poor. Ordered Sunday before 2pm. Online clearly states on the homepage any orders before 2pm will have same day dispatchment. There's even a lovely clock that tells you how long you have left and counts you down. Also tick boxes at payment stage confirming this. When talking to the customer service lady via email apparently Love Aroma do NOT and have NEVER offered same day dispatchment before 2pm. Only reason I ordered on a Sunday - Before Christmas. Probably illegal to advertise this online then. Parcel however turnt up today after being dispatched Monday evening (24hrs after stated dispatchment) to be caringly thrown over my 7ft back fence. Perfect way to treat Candles. Customer service lady however refunded my delivery after I had forgotten to put on the free delivery code which was great service. Everything else was misleading and poor.”

Helpful Report

Posted 9 years ago

“My experience was disappointing Im afraid. After searching for a couple of hours online, I found exactly what I needed and ordered online with LoveAroma, only to be emailed next day informing me item was out of stock. It was a polite email but you can't help wondering why the website allows you to order something that's out of stock?”

Helpful Report

Posted 9 years ago

“Ordered a candle on a next day delivery, candle never arrived, subsequently told item was out of stock. I have to say once I made contact with the problem the communication I had back was very good, so wouldn't stop me purchasing from them again.”

Helpful Report

Posted 9 years ago

“The delivery charges are relatively high.”

Helpful Report

Posted 11 years ago

Love Aroma is rated 4.8 based on 154 reviews