“Don't use the utility broker #Love Energy Savings!
I signed an 3 year gas contract with them on the phone with docusign and the didn't mentioned the commission on the phone to me. They are charging a commission of 34.3% which becomes part of the unit charge. They have urged me to sign the contract as quick as possible and didn't mention the commission to me which is making me the gas price unit price 34.3% more expensive as if I would have singed up directly with the provider. The Unit Rate: is 4.37p/kWh and the commission is 1.5p/kWh!!! Do never use the broker #Love Energy Savings! I have asked they if I can't apply my right to pull out during the 14 days cooling period but this doesn't apply for business they said. Does anyone know if I can still pull out of the contract?”
“Just a warning for anyone using Love Energy.
After looking to change provider and went through everything with them online on 21 July 2023, I signed a contract for 2 years to changed our business tariff. Happy that this had been sorted did not check our bank statements and the bills until end of October when we we were quieter then saw that the old emergency rates which the standing charge alone is £1 per day was being applied. Called up Love Energy to see what they had to say and turns out that there was a computer issue (no idea if true).
Looking online this has happened quite a few times to other people. they tried to sign our company to SAVE! us money from now on. I asked that the current situation should been investigated as I have a pdf copy of the contract we signed back in July 2023 and therefore we had paid at least £100 extra per calendar month. They came back and offered £50 as compensation which of course I have not accepted.
Please, please stay away from this dreadful company, has cost us about £400 extra in bills. I would give 0 starts if there was any available.”
“They are only interested in their commission and will tell you anything to make the 'sale'. I used them to switch electricity supplier (seems to have gone ok) and was then approached about switching water supplier by Rebekah Vipond. She sent me an email quote showing my current supplier costs (£1.6747 m3 and standing charge £89.25) vs Everflow (£1.592 and £25.42). On this basis I agreed to switch.
Low and behold in my first invoice there is a new fixed charge from Everflow described as a "Retail Fee" which means their Standing charge is actually £94.37.
Its such a cheap, nasty little piece of duplicity and both companies are clearly fully aware of this underhand means of tricking customers.
Avoid both companies and stick with companies that have a decent moral compass!”
“got me a terrible deal with my electricity, tied in for 2 yrs no way out so stuck with 67.5p Per,kh plus 60p a day standing charge. Its going to be hard to survive next 18 months
my advice go straight to a energy company direct , avoid these guys as they work on
commission”
“Very bad company avoid avoid avoid , they are providing a misleading information, their commission are added to you consumption, I will never use them again”
“Was promised good customer service with Opus Energy and an account manager with Love Energy to make the process of changing business energy suppliers easy and stress free.
What has actually happened is Love Energy are not interested as they obviously got their fat commission for reeling me in and I am stuck with an expensive incompetent electric company.
Avoid like the plague”
“Isobel was very helpful in resolving one of the most complex energy transfer queries. Brilliant service, definitely recommend Love Energy Savings and their staff.
Gladys”
