Lovell Rugby Reviews

Name: Lovell Rugby
Address: Lovell RugbyStadium HouseAspen WayYalberton Tor Ind EstPaignton, Devon
Rating: 2.31

2.3 Rating 45 Reviews

33 %

of reviewers recommend Lovell Rugby

Company Reviews

Questions

Metrics

2.3

Based on 45 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 197 2855

Email:

sales@lovell-rugby.co.uk

Location:

Lovell RugbyStadium HouseAspen WayYalberton Tor Ind EstPaignton
Devon
TQ4 7QR

Write Your review

Tell us how Lovell Rugby made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lovell Rugby 1 star review on 18th April 2024

Lee

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order for football boots before Christmas (16th December) as a Xmas present for my son delivery date stated 3 to 5 days. It is now the 6th January Still no Boots ? ! Emailed Lovell-rugby Twice but had no response ? ! Phoned so called customer service department 3 times to be fobbed off twice and finally had a phone call returned blaming none delivery of Boots on temporary Christmas staff ! And would be sent straight out ! 8 days later I still have not received my son’s Christmas present ? Can somebody please explain what is going on ? A very disappointed Customer who will be telling others about my experience with Lovell-rugby.”

Helpful Report

Posted 6 years ago

“Used to be good but beyond awful now. Items shown as in stock and let's you pay for them, but they are not in stock. I checked after this and the item was still shown as available. Sounds like a scam to get money out of people for things they know have sold out. They never answer emails so if you need some customer service, there isn't any. Awful company and I will never use again.”

Helpful Report

Posted 1 year ago

“Ordered some shoes on eBay. Sent me the wrong size shoes. I followed the returns procedure on eBay and sent them back the next day to the address on the paperwork that eBay generated. After weeks of the parcel not being delivered, I contacted them only to be told they're not using that warehouse during the pandemic, and that I should have checked their website for instructions. Bear in mind I sent them back before lockdown, and I didn't buy from their website, I bought from eBay, so why should all check all their points of purchase and compare their returns procudures? By that logic I'd expect their staff to spend the same amount of time checking what they are actually sending me and we could avoid the problem in the first place. It's also not my fault if they forget to update their returns procedure on eBay. The customer service rep stopped responding after suggesting serveral times that I was at fault the return couldn't be delivered. After two months I got a refund, but less the postage costs. So the cheeky ***** send me the wrong item and I'm out of pocket for the delivery, and they won't even refund me my own cost for having to sending the incorrect item back. So to summarise, I'm over £10.00 out of pocket and they had my money for two months and I've wasted a couple of hours dealing with some customer service rep on eBay who suggest I'm at fault. Just avoid these cowboys, it's not worth the hassle.”

Helpful Report

Posted 3 years ago

Lovell Rugby is rated 2.3 based on 45 reviews