Lovell Rugby Reviews

Name: Lovell Rugby
Address: Lovell RugbyStadium HouseAspen WayYalberton Tor Ind EstPaignton, Devon
Rating: 2.22

2.2 Rating 50 Reviews

30 %

of reviewers recommend Lovell Rugby

Company Reviews

Questions

Metrics

2.2

Based on 50 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 197 2855

Email:

sales@lovell-rugby.co.uk

Location:

Lovell RugbyStadium HouseAspen WayYalberton Tor Ind EstPaignton
Devon
TQ4 7QR

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Lovell Rugby 1 star review on 18th April 2024

Lee

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If there was an option to select '0' stars I would. BEWARE. They promise delivery by a certain date and don't deliver. Communication with Mike from the sales team has been a waste of time...promises of finding out where the package is then zero communication back. Wish I had read the reviews here before purchasing and had gone elsewhere.”

Helpful Report

Posted 1 month ago

“Absolutely disgusting company to try and have any interaction with there’s no customer service full stop. They do not care about the customer they don’t want to make things right. They will not give you a refund for up to 10 days. They do not have any suitable means for returns and I wouldn’t touch them again with a barge pole.”

Helpful Report

Posted 2 months ago

“they sent me completely different shorts than the ones i ordered blatantly scammed me then told me i had to pat £25 to send them back to get my money back...do not order from them terrible company”

Helpful Report

Posted 2 months ago

“This used to be such a good company which I have used for many years. However I’m still waiting for an order for new boots that I placed nearly 3 weeks ago. The fact that they have no phone number speaks volumes. Looks like I may be driving down soon there to sort the issue myself.”

Helpful Report

Posted 2 months ago

“Unacceptably poor standard of customer service. There is no working phone number, and messages are not responded to as quickly as they should be if there is no phone. Phone - or instant message. Pick one.”

Helpful Report

Posted 3 months ago

“Been over a week ago now since I purchased my running trainers but had no update of any delivery. I need these as I have a race day coming up. I have emailed this company as usual no contact number, to be told I will here in 48hrs. Moron Matt returned my email to say my order was cancelled due to missing stock. Poor communication and an unhappy customer. These bunch of morons have left me little to no chance of find the same pair of running shoes by Sunday. If I could give these zero stars then I would.”

Helpful Report

Posted 7 months ago

“My order was cancelled by Lovell on 22/12/23 stating that they were unable to locate the item I had purchased and I would receive a refund within next 5 working days. Still waiting. I have Facebook messaged twice, the do not respond within 48 hours, emailed and have tried calling, never any answer and if it’s past 4pm they are gone for the day. Now requesting my bank to request refund.”

Helpful Report

Posted 11 months ago

“Steer clear of this company. In January 2023 I ordered a pair of rugby boots from their website. The boots arrived. After two uses they were found to be faulty. At my own expense I sent the faulty boots back to them. Some days later another pair of boots arrived but they are not the boots that I ordered, they are actually a cheaper pair. So I sent these cheap boots back to them and then waited over a week for the proper boots to arrive. When the courier delivered this afternoon there was a tracksuit top in the package. I really could not have been any more helpful in this process as a customer but their systems are dysfunctional and their sales guy Mike will not communicate by a telephone call, and will only use email. It’s been very difficult and totally unsatisfactory. I will never use Lovell again and I urge other customers to stay clear of this incompetent firm.”

Helpful Report

Posted 1 year ago

“I have ordered some boots which have not arrived, When contacting customer services I am told they cannot refund me until the courier advises that they are actually lost with no time scale given. This is totally unacceptable as my contract is not with the courier but with Lovell Rugby who have my money and have not supplied the boots I ordered”

Helpful Report

Posted 2 years ago

“Used to be good but beyond awful now. Items shown as in stock and let's you pay for them, but they are not in stock. I checked after this and the item was still shown as available. Sounds like a scam to get money out of people for things they know have sold out. They never answer emails so if you need some customer service, there isn't any. Awful company and I will never use again.”

Helpful Report

Posted 2 years ago

“Have ordered boots. Email saying delivered but not delivered. Have sent emails and one response which didn't make sense. Customer service terrible. My son has no boots and looks like I will have to buy from somewhere else as he needs asap. Will not be using this website again. Customers beware”

Helpful Report

Posted 2 years ago

“Been using these guys for years, never had a problem but based on my last order I have to leave a review as frankly, there is no other way to contact this company when something goes wrong.... EDIT - Just seen they've bought out by the garbage merchants that are Sports Direct, which explains everything. I was expecting a delivery of some new rugby boots a week ago. Nothing arrived, no communication to explain what's happened & there is no way to contact customer services other than to send an email or message on Facebook. Emails take 'up to 48 hours' to get a response, FB is apparently within an hour but that's a load of rubbish. 4 emails sent. Zero replies. In summary, if your order is all ok they're fine, but heaven help you if you have a problem as they really don't seem to want to offer any help whatsoever. Last time I'll be using them.”

Helpful Report

Posted 2 years ago

“Horrific customer service. Will not answer messages from email, Instagram or website despite quoting 48 hour responses. Only refunded half my returns and won’t even acknowledge that they have received the other half of the returns. Would 100% avoid this company.”

Helpful Report

Posted 2 years ago

“Bought rugby boots at £185. Not received. Emailed the company 30 time with no reply. Order placed almost 6 weeks ago. Terrible customer service! Do not buy from them.”

Helpful Report

Posted 2 years ago

“Product did arrive, but was much later than agreed and I missed the event I bought it for. Make sure you get them to properly agree delivery date.”

Helpful Report

Posted 3 years ago

“Lovell didnt deliver my goods. I explained this but they said the issue was now closed. I had to go to my bank and get my money back by raising a visa debit dispute. Avoid this company.”

Helpful Report

Posted 3 years ago

“I ordered two pairs of the same trainers so that the delivery cost was shared over a larger purchase. A day later I received notification that my trainers were ready for dispatch. I also then received an email saying that they only had one pair so the other pair were cancelled. I emailed back within 12 minutes to explain that if they could only supply one pair, to cancel the order. I had a reply back 2 days later basically saying it was too late as they had already sent the order. This meant the delivery charge was more than 25% of the cost of the trainers. In my opinion, if you can't supply the order having accepted it, you should contact the customer before just sending it anyway.”

Helpful Report

Posted 3 years ago

“Awful customer service would give you 0 if I could. Ripping off customers left right and centre. AVOID.”

Helpful Report

Posted 3 years ago

“Items never arrived. Lovell blamed Hermes, Hermes blamed Lovell who said my rugby boots were posted through the letter box! Took 10 days or arguing to get a refund and had to state I’d escalate through the credit card company. Then they blocked me on Facebook for a negative review they said was “racist” but can’t substantiate or provide evidence for this slander. Best avoid”

Helpful Report

Posted 3 years ago

“Ordered three British Lions tops. It arrived swiftly but I had to send two items back at my expense for larger sizes. I accept that. However, they only sent one replacement item. Took 3 emails and over a week to get a reply. Said they were out of stock of the hoody in the new size I requested. Strange as it was showing as available on their website. Got the impression they didn't want to pay for postage again even though it was their error. Promised a refund. Again multiple chasing emails and weeks passed before this happened. Hoody in the size needed is still showing as available on their website but zero response to queries as to why they could not simply send me the hoody I wanted. Could be phantom products. Very disappointed.”

Helpful Report

Posted 3 years ago

Lovell Rugby is rated 2.2 based on 50 reviews