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Lowes Reviews

1.6 Rating 835 Reviews
F
Happiness Grade
E

Refund - Difficult

36.11%
Industry Average
Ordered concrete repair and was shipped by FedEx checked FedEx and it was damaged in delivery. Contacted customer support believe it was someone in India I chatted with he stated he will have it sent out again today I received the wrong order called customer service and was told that in order to get a refund I had to ship back through FedEx. I will never order or go to Lowe's ever again.
posted 2 weeks ago - Anonymous
Then all the customer service reps kept telling me they placed a refund and lied because they didn't.
posted 2 weeks ago - Anonymous
Then I contacted Lowe’s fulfillment center to cancel the order and request a refund.
posted 2 weeks ago - Ed Agee
Lowe’s Protection Plan customer service says they have 30 days to decide if they will replace your refrigerator or refund you partially on your purchase price.
posted 3 weeks ago - Rumers101
Now we’re working on a full refund of our flooring because they just can’t get the installer to do their job.
posted 3 weeks ago - Jennifer
When I inquired about any additional items I might need, the representative said hoses, so I added those along with an extended warranty, which offers a nice 40% refund if there are no issues within three years.
posted 2 months ago - Anonymous
The manager Kat lied to me about getting a refund.
posted 3 months ago - Anonymous
Lowe's just wants to give a refund on the hose.
posted 4 months ago - Sylvia Arrowood
They told me OK and that it was closed and I was due a refund.
posted 5 months ago - Anonymous
Well, two employees at that Lowes told us that it happens all the time where old and used items are put inside of the new boxes and brought back for a refund.
posted 6 months ago - Jenny B