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Lowes Reviews

1.6 Rating 870 Reviews
F
Happiness Grade
F

Refund - Difficult

34.67%
Industry Average
So now I'm hoping 2 of the charges will "drop off" when it leaves the bank account and I will be taking the sink and faucet back to Lowe's for a refund.
posted 1 month ago - Anonymous
A reputable company would have apologized and sent the correct item or offered a refund.
posted 2 months ago - Dona
Ordered concrete repair and was shipped by FedEx checked FedEx and it was damaged in delivery. Contacted customer support believe it was someone in India I chatted with he stated he will have it sent out again today I received the wrong order called customer service and was told that in order to get a refund I had to ship back through FedEx. I will never order or go to Lowe's ever again.
posted 2 months ago - Anonymous
Then all the customer service reps kept telling me they placed a refund and lied because they didn't.
posted 2 months ago - Anonymous
Then I contacted Lowe’s fulfillment center to cancel the order and request a refund.
posted 2 months ago - Ed Agee
Lowe’s Protection Plan customer service says they have 30 days to decide if they will replace your refrigerator or refund you partially on your purchase price.
posted 2 months ago - Rumers101
Now we’re working on a full refund of our flooring because they just can’t get the installer to do their job.
posted 3 months ago - Jennifer
When I inquired about any additional items I might need, the representative said hoses, so I added those along with an extended warranty, which offers a nice 40% refund if there are no issues within three years.
posted 4 months ago - Anonymous
The manager Kat lied to me about getting a refund.
posted 6 months ago - Anonymous
Lowe's just wants to give a refund on the hose.
posted 7 months ago - Sylvia Arrowood