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Lowes Reviews

1.6 Rating 861 Reviews
B
Happiness Grade
B

Customer Service - Good

76.50%
Industry Average
Thank you so much for the excellent customer service there's not too many employees would go out of their way to satisfy their customer.
posted 1 month ago - Anonymous
I’ll preface by stating that the five Lowe’s employees (STORE #1883) whom I had contact with were beyond phenomenal! On 4/30/25, I purchased an electric dryer, and, unfortunately, I can’t recall the name of the employee who serviced me (maybe Rory, Cory, or something similar).
posted 2 months ago - Sylvia Stovall
I shop at the Lowe's in Ventura frequently and I have had nothing but amazing service.
posted 2 months ago - Anonymous
Ordered some items from Lowe’s and it was here overnight. They are so fast and soap prompt, and the service is always great there.
posted 2 months ago - Cathy Ray
I was recently waited on several times by Yolanda at the FRONT check out (self service). Yolanda was AWESOME and did a great job helping me and assisting me with my purchase(s). I think the store on Hinkleville Road, Paducah, KY should let Yolanda know that she goes "above and beyond" to help customers out! Larry Edwards Paducah, KY
posted 2 months ago - Larry Edwards
Today we met Travis Marcus at the Lowe's in Madison. He is knowledgeable and provides great customer service. I would love to see him receive a great promotion for his almost 10 years of service with Lowes. I hope the corporate office and gives him a great bonus.
posted 2 months ago - Curtis & Sheila Bowling
Today we met Travis Marcus at the Lowe's in Madison. He is knowledgeable and provides great customer service. I would love to see him receive a great promotion for his almost 10 years of service with Lowes. I hope the corporate office and gives him a great bonus.
posted 2 months ago - Curtis & Sheila Bowling
The delivery service was less than a good experience with my washer and dryer, however Ginnie and the other gal in appliances at Store 1190 were amazing. She handled my dryer return after noticing a small crack. She turned a very stressful situation into a pleasant one. Many thanks to Ginnie!!! Brett Kennedy
posted 3 months ago - Brett Kennedy
Store #0686. 3/15/25-Plumbing, Leon & check-out, Karolyn(1st day). Excellent service by both employees. Leon very knowledgeable about products to clear bath tub drain. Carolyn helped me with checking out. Cheryl
posted 4 months ago - Cheryl
We purchased all new appliances for a new home spent 800 on a warranty the warranty company is a joke the freezer drawer won't work after many calls they said it's not covered and no service people in are area so we canceled the warranty we get back 61.00 after one year don't buy an extension warranty from Lowe's ...Michael Henn Victoria Virginia
posted 5 months ago - Michael henn