“Ordered a dress, shirt and baby shirt for delivery by 17 April. Was confirmed 4 times that I would receive it. 4 days before they informed they made an error with baby shirt and would not be delivering until after the 17th. Informed them that I don’t need it after the 17th so please refund my money. Requested refund for over a month during which I was told refund was coming because there was a “process”. A process for their own error? Money has not been returned, product has not been received. Thieves with the poorest service.”
“They have beautiful dresses. However, I would not recommend their online ordering service. I placed an order and got an order number and confirmation email. Only to check my account and see the order had been cancelled. First I was told it was because the money was showing as pending. Now my bank shows the money has gone to Lufi_d but they still won't send the order. Apparently their finance department says the money is not showing in their account. I asked for the complaints email and account evidence got nothing back. Just don't do it the stress is to much.”
