“Lugless is one of the worst shipping options I've used. At every step of the way, they kept upselling me on services. I purchased the most expensive package because their rep convinced me that it comes with better customer support and higher coverage.
My luggage was late in arriving, to begin with. When it did finally arrive, it was damaged beyond repair. There was industrial oil all over the suitcase and was broken in several places. The oil had seeped into the suitcase and damaged clothing as well.
When I opened a claim, lugless tried stonewalling with delayed responses and phone numbers that wouldn't be answered. Then they asked for pictures several times.
At the end, they denied the claim on frivolous, made-up grounds. I'm not dropping the matter here but wanted other customers to be aware of this unscrupulous, disrespectful company.
Check their rating and reviews on the Better Business Bureau site before you use them!”
“Me and my sister were relocating and used this at the same time when a friend suggested it for us. My sister's check-in bag was broken and my 2 check-in bags are lost. It was a pretty bad experience, they say that carrier guarantees, for which I have paid extra money for insurance and still lost my check-in bags. The customer support is not at all supportive and gives vague responses. It is worth spending some extra amount and sending it via UPS directly rather than using lugless. I feel it should be named as USELESS instead of LUGLESS.”
“LugLess helped my mom with a contactless travel experience when she visited us over the Christmas holiday. The communication was great and the price was even better. Here luggage (full of gifts and clothes) arrived on time and in good condition. Thanks LugLess team!”
