"Extremely disappointed with LugLess.\r\n\r\nWe have used LugLess multiple times over the years and specifically purchased additional insurance for a recent shipment because we wanted peace of mind in case something went wrong.\r\nUnfortunately, our suitcase appears to have been exposed to significant moisture during shipping\/storage. When the contents were later unpacked, numerous clothing items, shoes, bags, and even the suitcase itself had widespread mold\/mildew contamination, visible spotting, and strong odor. Many of the damaged items were newly purchased.\r\n\r\nI was traveling at the time of delivery and not physically present to inspect the shipment immediately. Once the extent of the damage became known, I contacted LugLess and spent HOURS documenting everything: photographs, receipts, proof of value, itemized inventory, and even video evidence.\r\n\r\nAfter investing all of that time and purchasing additional insurance, I was ultimately told my claim would not be processed due to a 15-day reporting deadline.\r\n\r\nWhile I understand companies have policies, this experience was incredibly disappointing as a loyal repeat customer who acted in good faith and responsibly purchased coverage specifically for situations like this. I genuinely expected better customer service, more flexibility under unusual circumstances, and at minimum a more thoughtful review process.\r\n\r\nMy advice to anyone using LugLess: inspect your shipment immediately upon delivery, document absolutely everything, and understand the claims deadlines very carefully \u2014 because even if you purchase extra insurance, you may still be left without coverage.\r\nExtremely disappointing experience.\u00a0 Or better yet, use another company instead!"

"LugLess did not handle my package properly. Many of my kitchenware items, including steel and copper vessels, were delivered with scratches, and the package itself arrived broken, repacked in a different box, and with items missing. When I filed a claim, LugLess rejected it, stating that their insurance only applies to clothing and sports equipment.\r\n\r\nThis was extremely disappointing, especially since I had paid extra for insurance that turned out to be useless. If insurance doesn\u2019t cover common household items or even missing items, what real protection does it provide?\r\n\r\nI strongly recommend avoiding LugLess. And if you must use them, do not waste money on their insurance \u2014 they will not honor it."

"LugLess did not handle my package properly. Many of my kitchenware items, including steel and copper vessels, were delivered with scratches, and the package itself arrived broken, repacked in a different box, and with items missing. When I filed a claim, LugLess rejected it, stating that their insurance only applies to clothing and sports equipment.\r\n\r\nThis was extremely disappointing, especially since I had paid extra for insurance that turned out to be useless. If insurance doesn\u2019t cover common household items or even missing items, what real protection does it provide?\r\n\r\nI strongly recommend avoiding LugLess. And if you must use them, do not waste money on their insurance \u2014 they will not honor it."

"LugLess did not handle my package properly. Many of my kitchenware items, including steel and copper vessels, were delivered with scratches, and the package itself arrived broken, repacked in a different box, and with items missing. When I filed a claim, LugLess rejected it, stating that their insurance only applies to clothing and sports equipment.\r\n\r\nThis was extremely disappointing, especially since I had paid extra for insurance that turned out to be useless. If insurance doesn\u2019t cover common household items or even missing items, what real protection does it provide?\r\n\r\nI strongly recommend avoiding LugLess. And if you must use them, do not waste money on their insurance \u2014 they will not honor it."

"LugLess did not handle my package properly. Many of my kitchenware items, including steel and copper vessels, were delivered with scratches, and the package itself arrived broken, repacked in a different box, and with items missing. When I filed a claim, LugLess rejected it, stating that their insurance only applies to clothing and sports equipment.\r\n\r\nThis was extremely disappointing, especially since I had paid extra for insurance that turned out to be useless. If insurance doesn\u2019t cover common household items or even missing items, what real protection does it provide?\r\n\r\nI strongly recommend avoiding LugLess. And if you must use them, do not waste money on their insurance \u2014 they will not honor it."

"LugLess did not handle my package properly. Many of my kitchenware items, including steel and copper vessels, were delivered with scratches, and the package itself arrived broken, repacked in a different box, and with items missing. When I filed a claim, LugLess rejected it, stating that their insurance only applies to clothing and sports equipment.\r\n\r\nThis was extremely disappointing, especially since I had paid extra for insurance that turned out to be useless. If insurance doesn\u2019t cover common household items or even missing items, what real protection does it provide?\r\n\r\nI strongly recommend avoiding LugLess. And if you must use them, do not waste money on their insurance \u2014 they will not honor it."

"LugLess did not handle my package properly. Many of my kitchenware items, including steel and copper vessels, were delivered with scratches, and the package itself arrived broken, repacked in a different box, and with items missing. When I filed a claim, LugLess rejected it, stating that their insurance only applies to clothing and sports equipment.\r\n\r\nThis was extremely disappointing, especially since I had paid extra for insurance that turned out to be useless. If insurance doesn\u2019t cover common household items or even missing items, what real protection does it provide?\r\n\r\nI strongly recommend avoiding LugLess. And if you must use them, do not waste money on their insurance \u2014 they will not honor it."