“Purchased a cuff bracelet in the Luisa Spagnoli store in Rome. Bracelet broke into 2 pieces when wearing it for the first time. After contacting the website I was told to send additional pictures and a copy of the receipt. I was then told that if I return to Italy they will rectify the problem!
Library.photoslibrary/resources/derivatives/8/8D0AFAF0-39A1-496B-8085-CA994E6556D1_1_105_c.jpeg”
“poor customer service after purchase of defective item, despite sending evidence (photos) of the problems. over-priced compared to the quality and inadequate client experience.”
“Clothing looks nice, the quality is quite hit-or-miss. The customer service is atrocious. It takes them days to process your query and count yourself lucky if it is processed correctly.”
