“Munich store… today… Aug 14, 2024
Service was excellent, attentive and quick to make size and colour adjustments when trying on. Thank you so much for excellent service.”
“Love their clothes...And I've purchased often but WORST CUSTOMER SERVICE. I honestly cannot believe I'm dealing with italians-they are monstrous, and the more help you need, or the more they mess up, the more they dig in. They assume every customer is a grifter looking to scam them, they will not listen or be reasonable, your only option is to fight with your credit card. Also they offer discounts and never honour them. Only buy full price, don't expect free shipping even if promised and don't try to return or you will have a nasty opponent.”
“Clothing looks nice, the quality is quite hit-or-miss. The customer service is atrocious. It takes them days to process your query and count yourself lucky if it is processed correctly.”
“I love thé Brand and would except that the staff is professional as in Italy but here in Cairo the staff don’t care about the customers demands and satisfaction, won’t answer calls and won’t give you correct information . I would like to know if there is a phone number for complaints.”
“I love this brand since I have been working indirectly for them over 5 years ago.
The effort they put in producing each item is unmeasurable, same thing applies to the online experience: well structured website, very clear images of the products, good shipping conditions and efficient service.
Never got disappointed by their professionalism :)”
