“They no longer have real customer service representatives; everything is handled by AI, even the email responses. Although different names are used, all replies come from AI. If you want to inquire about product details, there won’t be a real person to respond and the information is sure to be incorrect because they won't check the product details. With such poor service, they might as well just shut down.”
“Luisaviaroma is a SCAM company that does not know how to store its goods then blames customers for damages so they can keep the money. They sent me multiple defective items in an order, one Balmain coat that stank like mold, had black marks all over it and tarnished hardware, a pair of boots with scratched soles bent over into a shoe box way to small for them, and a bikini with the printing/decal flaking off. They are trying to blame the scratched soles on the boots on me, which is a LIE! They sent me the boots jammed in a box 2 way to short for the boots, bent over at the top and jammed the soles along the sides of the box, where they have very obviously been rubbing and marking the soles. They have advised they have a "quality control" department that reviews items to make sure they are sent out in perfect condition and therefore the "damage" is my fault. If that was the case how did I receive 3 defective items?”
“Hello,
For context I wanted to potentially change a shoe as it was half size and jot perfect for my foot size but not sure if the full size below (44 instead of 44.5) would be better.
However, I noticed that there was a lower pricing on that shoe due to Black Friday. I have the shoe sealed and bought less than a week ago.
According to the European directive 2011/83, I am allowed to send back the shoe and get a refund. I will do this and buy it for cheaper.
I care about the environment and I offered the customer support employee to provide me with a reduction card to avoid my whole machinery to get the shoe cheaper.
I made it clear that I am legally allowed to do so but I am offering them a easier way to process, avoid additional work and most importantly dispatch useless parcels.
Indeed me returning the product and then ordering a new one would involve to make Luisaviaroma and the dispatcher work and send back and forth 2 parcels. Crediting my account involves no physical movement of products.
The employee just sent me a link top their "sustainable" page which is full of some useless texts, no ecologically friendly actions mentioned. This decision from them shows its all words and no actions as they rather me sending them back the product for refund, then ordering a new one for cheaper and polluting for no reason.
To conclude, if you care about a company respectful of the environment and a customer service that listens, dont go to Luisaviaroma.
Cheers”
“The service I encountered was the worst I've ever experienced. The delivery of the goods did not happen as expected, requiring me to personally visit the UPS office. Even there, they confirmed that my parcel was not present. Furthermore, I did not receive a refund for the purchase. The communication with the store's customer service was extremely bad. I have decided to never order from this poorly managed office again, and I strongly advise against anyone else doing so.”
“Bally Boots..Clyde
I'm extremely happy I'm in Milwaukee Wisconsin the shoes came within 3 days in excellent condition. I didn't think it was possible...”
“They have a wide choice of clothing and accessories, easy to use website, great loyalty scheme, always have the latest collections with the availability of pre-order, every time I order my items, they always come beautifully packaged and wrapped beautifully. I order frequently from the site and I am never disappointed with their authentic luxury products.”
