“My order was supposed to have a two week delivery, but it took 2 months. In that time, I was only able to email since like many low end internet companies they don't offer a phone number. The response was rare and nothing but bull excuses...
When I finally got my shoes they were 2 sizes too big. They were trying to tell me I got what I ordered, but when I showed them pictures and proof the product was wrong they want me to pay for overseas shipping and on top of that pay for the replacement product. THEY SHOULD BE BANNED FROM THE INTERNET.”
“I found this site by chance, they offer variety of shoes, clothing and phone cases.I bought a pair of sneakers, a piece of cardigan and two phone cases for my iPhone. They arrived in different parcel though, shipping takes 2 weeks roughly.
All of them came in good conditions, I would recommend this to my friends.”
“I order a phone case on 4/2/2020 and have not received it, nor have I been contacted with an update or explanation and the tracking continues to say the same thing. I don't believe to a second that it was ever shipped. Lukmall seems to advertises products, takes your money and that seems to be the end of it.”
““They charged upfront for the orders as they don’t provide cash on delivery option and now it’s 2th month till now I haven’t received the order nor refund when every I contact them they reply the following; Hi
Would u like to exchange to a $21 coupon?”
“They charged upfront for the orders as they don’t provide cash on delivery option and now it’s 4th month till now I haven’t received the order nor refund when every I contact them they reply the following
“ Dear friend,Sorry for the inconvenience.2019 Men Fashion Business Dress Formal Lace up Shoes - Brown / 9.5 (x1)
Your last package was lost because of logistics problem.
How about we resend a new pair,and now we will ship them out and you will receive within 7~15 working days.
Is it ok?
Kindly don’t place any order with LUKMALL as these guys are cheaters.”
“Dont be fooled by the American flags at the top of the page there Chinees, i bought 2 phone cases for $40 because they looked so good in the pictures and what i got didnt look like pic it looked like cheep plastic rubbish 1 didnt fit and the other 1 looked so nasty i through it away without even trying it. Dont waste your time or money buying anything from this company and delivery was a couple of weeks.”
“I order phone case as per order #27659 after waiting anxiously the excitement was scrapped in the bin as I recieved gold coloured item.
When contacted customer support it is completely a joke they trying to win an argument without admitting their mistake, I even send the photo of the item I recieved and they are telling me that the item i received is correct gold colour and the case is rose like really?
They sound so dumb its unbelievable.
I even sent them the screenshot for the email it shows red colour with rose name as per company website but they willing to play dumb for past 2 weeks.
Issue still ongoing and I won't chase more just informing you guys be careful they really are stupid.
No apologies or offer to replace the correct item at all.”