Lush Hair Extensions Reviews

Name: Lush Hair Extensions
Rating: 1.56

1.6 Rating 9 Reviews

11 %

of reviewers recommend Lush Hair Extensions

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1.6

Based on 9 reviews

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Delivery Methods	Postal Service
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Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

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“This was my first round with hair extensions. I went with Lush because of the silver blonde available and was so excited. The hair was beautiful fir about a month. I took care of it ad directed but it has lost 6 inches in three months and has become wiggy even with pristine care. I will be going with a different brand next time.”

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Posted 1 year ago

“I have been contacting Lush for several weeks as my invoice shows the Prostyles Daily Conditioning Spray was included on two purchases I made. Neither times was this received. Lush have acknowledged that this was their mistake (eventually even after I attached the invoice on two occasions) and confirmed they would forward me the product. Weeks later and this still hasn't been received and my email continues to be ignored. There is such a simple resolution to this that should have been provided right at the beginning and this is to send me two lots of the spray. However, due to poor email communication and poor customer service provided within this communication from Mel, this has sadly resulted in me writing this review. I purchase extensions worth £100+ at least once per year, often twice and sadly shall now longer be as there are many other competitive providers online. I continued to use Lush, probably around 10 years now as I never encountered any issues. What a shame to lose a customer due to something so minimal.”

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Posted 1 year ago

“Returned my hair 2 weeks ago. No reply to emails. No refund. Facebook blocked. Don’t know what to do!”

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Posted 4 years ago

“Hair is awful. No phone number to ring and they ignore all messages. Block people to stop bad reviews on their social media. Reported to trading standards by lots of people I've spoken to. AVOID”

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Posted 4 years ago

“The worst hair extensions i have ever tried! I firstly ordered the deluxe set and they were horrific lots of black and white plastic strands that burned when heat styled. They were mixed with synthetic hair. I couldnt even wear them for the event i bought them for. I complained and was credited the amount towards a new set so i upgraded too the ultimate set paying the extra as i was assured they were better quality. The seemed ok when i opened them and wore them the first time but as soon as i heat styled them at the reccomended heat they seemed to burn again as if mixed with synthetic hair. I again complained only to be told because i had wore them i couldnt send them back. So i now have over a 100 pounds worth of useless hair. I will never buy from lush again.”

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Posted 5 years ago

“Non-existent customer service. They don't respond to emails or their online contact form and no tel number listed on their webpage. They also have a colour match "service" which they don't respond to. Ordered a set of dark brown extensions which were actually auburn. Sent them back. Still waiting for a refund/any contact from them 1 month later and it has been 3 months since I first tried to get in contact with them.”

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Posted 5 years ago

“Quality of hair sh** have never seen anything like it. No reply to 2 emails that have been sent worse £50 I have spent pretty sure there fake as the ends singed when heat was applied. So angry just wantmy money back”

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Posted 6 years ago

“Really poor quality and awful customer service”

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Posted 7 years ago

“I purchased a deluxe full head 20" colour #2 darkest brown, the thickness of the set and the quality was great , this was the first time i purchased from lush and I can say i'm very happy and will be purchasing again . the customer service was A* very helpful , i would recommend this company friends and family”

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Posted 7 years ago

Lush Hair Extensions is rated 1.6 based on 9 reviews