“I was looking to purchase a 90cm Curva black glass hood and was looking for help/quotation with the installation of it. I had assumed, this was an available service as I read on the luxair website (if you click on 'Delivery Information' at the bottom of the homepage) the following:
"Installation Service - We now offer a connection or installation service Upon Request Only, please contact our service option for a quote. 01765641888"
I phoned to speak to the service department to get a quote for installation but was very abruptly told that there is no installation option and the service engineers can only help with spare part installation. I mentioned that this is not as per the website and that the website should be updated to make this clear as it does not mention anything about being for spare parts only. At this point I was told that this is for spare parts only and I was again wrong as somewhere else on the website it says that there are no engineers available for several months as they are booked. This is contradictory.
There are 2 main issues here:
1. The luxairHoods website is not clear and at the moment states that there is an installation service available on request. If this is not the case any longer that's of course up to the business operator but then please update your website with the current business service available in all sections that needs to apply.
2. Most importantly for me, the way that my call was handled and the way I was spoken to as a potential new customer looking to purchase goods and additional services was very, very poor and I am very unhappy with the way that I was dealt with.
It's really disappointing as I really liked the look of the product but I just can't get over the call so will not be placing an order.”