Lycamobile UK Reviews

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"I am quite unhappy with Lycamobile. I felt like I have been theft.\r\n\r\nI use bundles and the every month it renews automatically. I too up the day before \u00a330. I had still data. Just 2 hours before midnight I ran out of data in the bundle (without notifying at all) and they charged \u00a320.20! Of course, they said the bundle couldn't be renew because of insufficient credit. I was shocked wondering how it was possible.\r\n\r\nI bought another bundle to carry on.\r\n\r\nI call on Monday, 25th of March to customer service, and first, I am attended by a staff called Ali that as soon as I explained the problem, abandoned the conversation.\r\n\r\nI contacted again by another stagmff called Christie and said about I ran out of data (again, without notification at all and just 2 hours before the renewal of the bundle \u00a320.20! I asked if it was not possible the refund as it is unfair really and was quite unhelpful.\r\n\r\nI have been customer of Lycamobile for years but I am reconsidering to change of provider. I felt like appalling service to a loyal customer that have been with them for ages.\r\n\r\nEdited: On 25th of March I received a call from Lyca but as soon as I attended automatically the call was hang up. I call back and then I am redirected to a voice message system which says if I know the extension I am calling press 1 (which I do not know) or press 0 for further assistance. I pressed 0 and I waiting for more than 15 minutes, nobody attending. Iade a conversation and have screenshot if required.\r\n\r\nI saw the reply of a agent through my review. I had no the chance to talk by phone.\r\n\r\nAs I wrote. It is quite unfair that the last time I checked the balance is still \u00a330 on 22nd at 7pm. It was supposed to be renewed on 23rd, next day. Then I am told I used my allowance and I was being charged. \u00a320.20? I wonder myself how is that possible? I never received any notification saying I spent allowance and could have turned off the datas.\r\n\r\nThe disappointment experience and frustration is that they are not able to help despite having been too much (\u00a320.20) and no adviced in advance to turn off data until next day. Not nice"

"I am quite unhappy with Lycamobile. I felt like I have been theft.\r\n\r\nI use bundles and the every month it renews automatically. I too up the day before \u00a330. I had still data. Just 2 hours before midnight I ran out of data in the bundle (without notifying at all) and they charged \u00a320.20! Of course, they said the bundle couldn't be renew because of insufficient credit. I was shocked wondering how it was possible.\r\n\r\nI bought another bundle to carry on.\r\n\r\nI call on Monday, 25th of March to customer service, and first, I am attended by a staff called Ali that as soon as I explained the problem, abandoned the conversation.\r\n\r\nI contacted again by another stagmff called Christie and said about I ran out of data (again, without notification at all and just 2 hours before the renewal of the bundle \u00a320.20! I asked if it was not possible the refund as it is unfair really and was quite unhelpful.\r\n\r\nI have been customer of Lycamobile for years but I am reconsidering to change of provider. I felt like appalling service to a loyal customer that have been with them for ages.\r\n\r\nEdited: On 25th of March I received a call from Lyca but as soon as I attended automatically the call was hang up. I call back and then I am redirected to a voice message system which says if I know the extension I am calling press 1 (which I do not know) or press 0 for further assistance. I pressed 0 and I waiting for more than 15 minutes, nobody attending. Iade a conversation and have screenshot if required.\r\n\r\nI saw the reply of a agent through my review. I had no the chance to talk by phone.\r\n\r\nAs I wrote. It is quite unfair that the last time I checked the balance is still \u00a330 on 22nd at 7pm. It was supposed to be renewed on 23rd, next day. Then I am told I used my allowance and I was being charged. \u00a320.20? I wonder myself how is that possible? I never received any notification saying I spent allowance and could have turned off the datas.\r\n\r\nThe disappointment experience and frustration is that they are not able to help despite having been too much (\u00a320.20) and no adviced in advance to turn off data until next day. Not nice"