Made by Niki Reviews

Name: Made by Niki
Address: The Manor, Main Street, Tur Langton, Leics
Rating: 4.60

4.6 Rating 72 Reviews

89 %

of reviewers recommend Made by Niki

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Phone:

01858432141

Email:

orders@madebyniki.co.uk

Location:

The Manor, Main Street, Tur Langton
Leics
LE8 0PJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I work very closely with Legslavish who is the world's only regular reviewer of hosiery and hosiery products. I deal with brands, suppliers and stores from all over the world. I ordered a suspender belt from MadeByNiki.com. It took a whole week for the product to arrive from the point I ordered. The confirmation email I received was addressed to somebody completely different and when I queried that I got a one line response with no real explanation or apology. The product is good but the process and customer care is awful. I won't be using this store again for a long time.”

Helpful Report

Posted 8 years ago

Hello Jon. I am sorry you have had a poor experience at madebyniki.co.uk on this occasion. I am glad however you are happy with the product you received. Our normal postal time scale is 3 to 5 working days from the point of order and we send all items Royal Mail Recorded Delivery, therefore you did receive your order in the normal time frame, we do also offer a next day Special Delivery service if required. In regards the error on the name on the email, I am sorry about that, I was sending a lot of tracking numbers out that morning and left the name of the previous customer on your email, the tracking reference however was correct, I did send a one line email to say I was sorry but understand this may have been frustrating for you. I hope this helps to explain the issue and that they it is not something that normally happens.

Posted 8 years ago

“I still have not received the items I ordered in November or what I ordered a few weeks ago. I don't know what to say, I love your stuff but I pay for it and never get it...”

Helpful Report

Posted 9 years ago

Hello Mary. We are sorry for any problems with the shipments to your address the USA. In regards the following orders: Orders #364/366/367 Shipped together - 21st November - RN068789272GB - Status: 'arrived in Los Angeles and being processed for delivery' - we were not aware of the delay with this item, we advise you call your local postal depot asap. If an item is not signed for it will be returned to the depot, and eventually returned to us. Order #405 Shipped 27th November - RN068789255GB - Status: delivered in UNITED STATES OF AMERICA on 08/12/14 Order #524 Shipped 1st December - You received the Shaping skirt and we shipped the remaining 2 pieces with Order #713 - Shipped 5th January (Slight delay with shipping due to Xmas period and amendment to payment details) - RN068797185GB - Status: 'arrived in Los Angeles and being processed for delivery'. We advise all customers to check with their local postal depot as if no one is in at the time to sign for a delivery it will be returned to the depot. Regards Scott

Posted 9 years ago

“Hi, I ordered with you before, I created a account I believe, I receive regular newsletter though this was not recognised when I was trying to log in when purchasing items I just did. Nor I was able to apply generated 10% discount. Thanks, Mischa”

Helpful Report

Posted 9 years ago

Hello Michaela I am very sorry indeed for the confusion with your order and account login. We take all feedback very seriously and would like to help you in anyway we can. I am glad you have have taken advantage of our special Half Price October Sale, we are processing your order today. We sent all VIPs a free £10 off voucher to use in October, I notice you have not used this voucher on your order – I have therefore refunded you £10! (Please note: the 10% VIP discount is not valid on sale items during this promotion). I also notice you signed up to our VIP list in October 2011 (thank you!), since then we have created a new website and therefore your previous login details will not work. To login to the new website you will need to create a new account: https://www.madebyniki.co.uk/register If the above has helped to make things better for you we would really appreciate it if you could update the star rating and review. We have had 100% 5 Star reviews so far and it's very important to us to maintain this! Many Thanks Scott @ Made by Niki

Posted 9 years ago

Made by Niki is rated 4.6 based on 72 reviews