Made by Niki Reviews

Name: Made by Niki
Address: The Manor, Main Street, Tur Langton, Leics
Rating: 4.60

4.6 Rating 72 Reviews

89 %

of reviewers recommend Made by Niki

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Phone:

01858432141

Email:

orders@madebyniki.co.uk

Location:

The Manor, Main Street, Tur Langton
Leics
LE8 0PJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Niki lingerie from Germany. I ordered two bras from Vintage collection both of the size 36B, one was perfect and seco d one was really big, it is very strange sincethey are even from the same collection. Now I am trying to reach customer service since I have some question due to exchange of that big bra, but I am not getting any replies already for 3 working days! I used orders@madebyniki.co.uk address and I wrote the first email on Thursday, then I wrote two more and today is already Monday and no reaction! I also tried to call them but I got an automatical answer that the number is not available at that moment. The service is really bad I would say. Lingerie is beatiful but sizing is also poor.”

Helpful Report

Posted 8 years ago

Hello Luliia. I am very sorry it has taken us longer than normal too respond to your request, this is unacceptable. In regards your questions you originally sent me, here are the answers - We have checked stock and we sold out on the 34B Vintage 'Feel' Bra (Pink) a while ago, sorry but we are therefore unable to exchange to the size you want. We do have the size 10 'Feel' Tanga Knickers. I therefore suggest you return the Tanga Knickers (no needs to use original box, a small envelope will do), we can exchange this item. If you wish to return the bra in the same package then we can refund you for this item, or if you wish to try it in Black we have these available in 34B.

Posted 8 years ago

“I found the delivery cost excessive in light of the fact that it was a just a plastic bag and some tissue paper. Additionally, I would welcome an opportunity to be able to chose delivery method- it is beyond me why a recorded delivery is forced onto the client (other luxury brands either offer delivery free of charge or at least offer other- more economic options,e.g. Agent Provocateur). Additionally, pre-paid return postage label would be welcome. Lastly, the sizing seems to be miles off! I ordered two sizes which I normally wear and the fit was extremely poor. The fabric and stitching quality however, was very lovely indeed.”

Helpful Report

Posted 9 years ago

HI Barbara I am really sorry that you're experience with our products and service has been unsatisfactory. If you do want to return any items for an alternative size, style or colour then once we receive them we will send you the exchange and not charge for the additional postage - this is something we do for all customers. In regards postage costs, we do charge all UK customers a flat rate of £6 for recorded delivery, this cost was carefully calculated to cover postage, packing and tracking across all UK orders up to a certain size and weight - we send our orders tracked as standard as the majority of customers prefer and expect this service in order to feel secure that their orders is safely on it's way. We do offer free UK postage on orders over £150 and this is comparable to a lot of larger brands. We are unfortunately not in the position of many much larger companies who offer free postage and free returns on all orders, they can only offer this amazing saving due to the sheer volume of packages that they send every day. In regards fit, again I am sorry these items were not suitable, all brands are slightly different in regards their fitting process, we do carefully and meticulously test and fit all our products, however we appreciate that many customers have preferred brands for their own size and shape, if you do wish to exchange them for other sizes we will do our best to help you find something that fits as these bras do get great feedback for comfort and quality. I hope this response has gone someway to explain and help. If it does we would really appreciate it if you want to improve the overall review rating as this is very important for us to keep up the positive track record. Many Thanks Scott

Posted 9 years ago

Made by Niki is rated 4.6 based on 72 reviews