“We have a magimix M200 Nespresso machine
It has developed a leak so assume an O ring or pipe has failed
Their advertising states the machines should last 30 years
When I spoke to them they said
No parts available
Will need to be sent to tip
So ideas of saving the planet are not applicable here
Makes a good discussion point over coffee
If you can make one- not from a Magimix machine!”
“I would give a 0 star if I could as 1 star is far to generous. Please don't buy from this company they are awful. In fact at the time of writing this I am the 5th person to leave a review on this website and all 5 of us have marked them as 1 star so 100% bad reviews. Learn the lessons from myself and the other reviewers about just how poor they are. Magimix DO NOT care about their customers. I have had nothing but issues since buying my product in April. Firstly one of the attachments for my multifunction 4200xl food processor was missing. Granted they sorted this out but only because John Lewis had given me a direct line number for someone who works there due to lockdown and that is not normal practice. I also bought the product whilst there was a promotion on for a free spiralizer kit which swayed me to buy from them as there were many other companies I could have bought from instead with equally as good products. I waited my allotted amount of time to receive the kit which I had qualified for and received an email from UPS to tell me that my product would arrive on a certain date and from there it has all gone wrong. The kit never arrived and so I chased with Magimix. At first they were helpful and contacted UPS. I later discovered from UPS that they did not receive the parcel from Magimix until after I had chased it and UPS had only received the instructions from them to create the label ready for processing. Then again I get another date for delivery. Again the kit did not arrive. This time it transpired that the driver had said that he had delivered but he hadn't and he had done the same with 2 other parcels in my area. Fair enough that was UPS's fault second time round. UPS then set up a 'lost parcel' claim which meant they would pay Magimix back for the missing parcel. I again had to email Magimix to get another one sent out to me as by this time no one was answering on the telephone number provided to me by John Lewis. Again I was told that the parcel would be with me by the following week and again the parcel did not arrive. I have now had to contact them 7 times to TRY get these problems sorted out. They are no longer responding to my emails and they are no longer receiving calls. When I try to call the number I was given there is just a message stating that you have to contact them via online form which I have also done and I have also not had a reply from. I tried searching for their complaints procedure which they don't seem to have either. They are an absolute shambles. Worst company I have ever had the displeasure of trying to contact. So as of this time I do not have the spiralizer kit which was the reason I bought the product from them. I have no one responding to my attempts to contact them and I have no way of making a complaint. They are utterly useless, steer clear.”
“I would give a 0 star if I could as 1 star is far to generous. Please don't buy from this company they are awful. In fact at the time of writing this I am the 5th person to leave a review on this website and all 5 of us have marked them as 1 star so 100% bad reviews. Learn the lessons from myself and the other reviewers about just how poor they are. Magimix DO NOT care about their customers. I have had nothing but issues since buying my product in April. Firstly one of the attachments for my multifunction 4200xl food processor was missing. Granted they sorted this out but only because John Lewis had given me a direct line number for someone who works there due to lockdown and that is not normal practice. I also bought the product whilst there was a promotion on for a free spiralizer kit which swayed me to buy from them as there were many other companies I could have bought from instead with equally as good products. I waited my allotted amount of time to receive the kit which I had qualified for and received an email from UPS to tell me that my product would arrive on a certain date and from there it has all gone wrong. The kit never arrived and so I chased with Magimix. At first they were helpful and contacted UPS. I later discovered from UPS that they did not receive the parcel from Magimix until after I had chased it and UPS had only received the instructions from them to create the label ready for processing. Then again I get another date for delivery. Again the kit did not arrive. This time it transpired that the driver had said that he had delivered but he hadn't and he had done the same with 2 other parcels in my area. Fair enough that was UPS's fault second time round. UPS then set up a 'lost parcel' claim which meant they would pay Magimix back for the missing parcel. I again had to email Magimix to get another one sent out to me as by this time no one was answering on the telephone number provided to me by John Lewis. Again I was told that the parcel would be with me by the following week and again the parcel did not arrive. I have now had to contact them 7 times to TRY get these problems sorted out. They are no longer responding to my emails and they are no longer receiving calls. When I try to call the number I was given there is just a message stating that you have to contact them via online form which I have also done and I have also not had a reply from. I tried searching for their complaints procedure which they don't seem to have either. They are an absolute shambles. Worst company I have ever had the displeasure of trying to contact. So as of this time I do not have the spiralizer kit which was the reason I bought the product from them. I have no one responding to my attempts to contact them and I have no way of making a complaint. They are utterly useless, steer clear.”
