Magnet Reviews

“ There should have been a refund on my kitchen I paid nearly 30 k and My kitchen is not finished this is outrageous ”

“ I’ve been chasing them for several weeks for a substantial refund I’m owed (not paid yet). ”

“ Which is some 15 miles from us! Who's paying for the builders time??? We were sold 2 larder cabinets after advice from the Magnets kitchen designer and told they would be good to be cut down which my builder argued against, unfortunately as the packaging was badly damaged from transportation and heavy rain when my husband had to carry them himself from the delivery van, Trowbridge Magnets refused to refund them. ”

“ After taking the units that didn’t fit from my house and promising to refund that day they have now advised that they cannot refund without the fitters permission as it’s his trade account, despite me paying Magnet directly from my debit card. ”

“ A refund of £480 for 2 rubbish collections, that were not made, have not been forthcoming and the consultant and manager have both now left Magnets so we are left without anyone to contact. ”

“ The first plan apparently didn't fit with the space when the pre-fit survey came, then they wanted an extra ~£1,000 to rectify this! - Poor communication between online and store teams meaning I had to be on the phone with the team almost every day to fix the errors - The team kept 'getting the price wrong' and revising it higher and higher (I still don't see how this makes and sense, other than blatant extortion) - Despite the pre-fit survey and revised plan with added costs, the final kitchen STILL DIDN'T FIT - Magnet added 3 units and associated doors & end panels (not cheap) onto the bill which were not part of the agreed floor plan! I am still trying to sort out the collection and refund of these, but Magnet are ignoring this. ”

“ We are still waiting for the refund. ”

“ The delivered gas hob was an entirely different style, and we agreed with for a refund. ”

“ Horrible experience. They do not refund the money. After a year still nothing!?! I can not believe it. Please stop buying from them anything if you want to avoid any disappointment. Rubbish customer service. The least honest company I have ever came across. When I think about them there is only one word that crossing my mind: SCUM!!! ”