MailPlus Reviews

Name: MailPlus
Address: Level 14, Suite 11, 175 Pitt Street, Sydney
Rating: 4.93

4.9 Rating 503 Reviews

99 %

of reviewers recommend MailPlus

Company Reviews

Metrics

Info

4.9

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

1300 65 65 95

Email:

customerservice@mailplus.com.au

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MailPlus 5 star review on 22nd March 2022

Onesteel Trading Pty Ltd T/as GFG Alliance

Lauren Minicozzi - Torquay

Justine,

Mr Vintage Australia

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love our courier, but the online tracking and customer service needs a lot of work.”

Helpful Report

Posted 3 years ago

Hi Medline Australia team, We're saddened to read your review. Looking into your account, I can see you average usage is about 2 per month, using our MailPlus Express satchels mannualy (handwritten). These types of shipments are manually sorted by hand in depots, and are much harder to track - making it difficult for our customer service team to support in tracking items. The good news is, and you may know this already, that we have a digital label that is fully trackable while in-transit via our online portal. You can access live tracking updates, even from a mobile device, as well as set-up automatic email upodates to your receivers. We encourage all MailPlus customers to use our online portal, which is free and very easy to use! This will also help our customer service team serve you better, in the event you need support tracking an item. If you'd like to move across to a better product, please don't hesitate to get in contact with your account manager direct or call 1300 65 65 95 during business hours, Monday-Firday. Thank you, Alex

Posted 3 years ago

MailPlus is rated 4.9 based on 503 reviews