Market Cross Jewellers have a Customer Happiness Grade of A-. Customers love their delivery and customer service but are unhappy with their refunds.
“
This was on Friday afternoon and they were delivered by Royal Mail special delivery on Sunday lunchtime.
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- Peter Dyson
“
excellent value and really fast delivery.
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- Sampson
“
Excellent service. Quick delivery and helpful staff. Will continue to use Market Cross Jewellers.
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- Tunstall
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Thanks to their help, I received a full refund last week.
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- Jordan S
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Ordered a charm on behalf of my mother for my daughter's birthday which should have arrived on the morning of her birthday. The night before I received an email saying 'Unfortunately due to a stock listing error we seem to have run out of stock for the particular Thomas Sabo Charm that you ordered'. Yes they apologised and arranged a refund however it was too late to arrange an alternative gift. Very disappointing.
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- Wanless
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Excellent service. Bracelet was despatched same day ordered and was being delivered next day with Royal Mail.
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- Jacmac
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I couldn't have asked for a better service.
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- Peter Dyson
“
Bought a Rolex from the Metro Centre store. The staff were absolutely brilliant and couldn’t have been more helpful. I would highly recommend this store as the customer service provided by the staff was so good. Thank you both for your help.
”
- Martin Barrass
