Marks And Spencer Reviews

“ M&S arranged for me to return goods to M&S via Evri the delivery company. I waited in all day from 8a.m. - 8p.m. Evri didn't turn up to collect the parcel. I have emailed M&S - so far no reply. ”

“ The Assistant offered to order it for me ,which she did, delivery was to store in three days time. ”

“ Paid for next day delivery for a duvet. Paid for next day delivery for a duvet. Expecting delivery today I gave the other duvet away this morning to charity! No new duvet so sleeping cold tonight bad customer service but I’m sure my refund for delivery will keep me warm!! ”

“ I questioned how they were able to offer me this without any of my address details - the reason they couldn’t offer home delivery. ”

“ Placed an order on line present for friends was out for delivery on the Sunday friends waited in all day, receive a late message that the deliverer was not going to happen (DPD ) Phoned customer service Monday after 45 min told me it would be delivered on Tuesday . ”

“ Online delivery. ”

“ Everything. I ordered clothing online and paid for nominated delivery day. On my nominated day no one turned up. I received an email saying the items would be delivered but no time given. Apparently one of the items was out of stock and they were going to send them a week later. I had to ask to have the money I paid for the nominated day to be refunded. ”

“ Order Number : 2004502203 dated 6/7/24. Item not received even after 10 days and the customer service rep is telling me to wait for some more time. The courier service provider has to be penalised for the delay. Very bad delivery services. ”

“ I am not happy delivery said 5-7 working days . ”

“ In the past month I have ordered items with next day delivery , last month it was 2 days late, this week should have arrived yesterday and no sign of it arriving anytime soon. No help from X staff. If I want something next day I certainly will not use M&S. Trustpilot gives 1 and a half stars, not surprisingly ”