Marks And Spencer Reviews

“ Bought a bouquet of flowers to be delivered the day of our anniversary but arrived very late at night leaving me and wife very disappointed. I got one update on the day saying that the delivery would be later than expected, and that was it. Called customer service who apologised but didn't take responsibility for the missed delivery. Won't recommend this company at all. ”

“ I ordered some wine and chocolates for a dear friend at least eight days before her birthday for delivery. ”

“ Ordered as a gift food package for next day delivery? DPD driver did not find address? Next day same thing happened? Contacted M&S! Have put another up for delivery? If it gets there will be a miracle? Will think twice before ordering again! Won’t mention problems we had with call staff spelling certain words? Not a happy customer! Carol! ”

“ M&S arranged for me to return goods to M&S via Evri the delivery company. I waited in all day from 8a.m. - 8p.m. Evri didn't turn up to collect the parcel. I have emailed M&S - so far no reply. ”

“ The Assistant offered to order it for me ,which she did, delivery was to store in three days time. ”

“ Paid for next day delivery for a duvet. Paid for next day delivery for a duvet. Expecting delivery today I gave the other duvet away this morning to charity! No new duvet so sleeping cold tonight bad customer service but I’m sure my refund for delivery will keep me warm!! ”

“ I questioned how they were able to offer me this without any of my address details - the reason they couldn’t offer home delivery. ”

“ Placed an order on line present for friends was out for delivery on the Sunday friends waited in all day, receive a late message that the deliverer was not going to happen (DPD ) Phoned customer service Monday after 45 min told me it would be delivered on Tuesday . ”

“ Online delivery. ”

“ Everything. I ordered clothing online and paid for nominated delivery day. On my nominated day no one turned up. I received an email saying the items would be delivered but no time given. Apparently one of the items was out of stock and they were going to send them a week later. I had to ask to have the money I paid for the nominated day to be refunded. ”