Marks And Spencer Reviews

“ Read up on refunds and returns with the support of their website. ”

“ Ordered 2 clothing items online using my m and s account. Full payment taken. Delivered to an old address I've not lived at for nearly 4 years. Defaulted, apparently. Customer service trying to blame me. I've ordered and had delivered many items over the past few years. Not my error. They refuse to refund me. They were rude, arrogant and treated me with no respect on the phone, twice. I've lost over £100. Disgraceful. ”

“ I called customer services who are not able to verify that the parcel is enroute to the warehouse for a refund to be given. ”

“ Paid for next day delivery for a duvet. Paid for next day delivery for a duvet. Expecting delivery today I gave the other duvet away this morning to charity! No new duvet so sleeping cold tonight bad customer service but I’m sure my refund for delivery will keep me warm!! ”

“ Further on in the conversation, they then said they could arrange home collection - I would then have to contact them to say I didn’t want a refund and only then would they reissue my replacement. ”

“ I ordered flowers, a bottle of wine, chocolates and a candle for part of my mums 70th birthday, I opted for it to be delivered on her birthday which was Friday and it didn't turn up. Still hasn't turned up today (sunday) I'm extremely annoyed at this considering it was her 70th!!!!!! I have been given a refund but it's not acceptable. Poor poor service! ”

“ Son bought 2 packs of salmon fillet product code 0593 939 on 2 December 2024. Got home and saw use by date 6 NOVEMBER 2024. Not great! Customer Services very unhelpful wouldn’t even give refund as he didn’t print the receipt. They’ve just lost my custom. ”

“ as i had no response i called customer service who told me that my order had been returned to M&S for a REFUND . ”

“ I really thought that they were turning things around but oh my! Condescending, jobsworth manager not prepared to exchange a pair of £20 unworn swimming trunks bought yesterday because I had already thrown the receipt and the label by the time I realised they were not pyjama shorts! Not asking for a refund, just a straight swap. ”

“ Couple nxt to me had came in and ordered food at 12 noon two bacon sandwiches, at 1pm there were no sight of them so asked for refund. ”