Marks And Spencer Reviews

“ Online order, nominated day delivery 18th of March a gift has never been delivered, zero communication from M&S, no refund, no update, I have to call them and chase my order I paid for. Extremely poor and disappointing. ”

“ I paid for next day delivery, and got notification that they coulnt deliver until next working day, which wouold be three days from me ordering I called customer services and after an extremely long wait, the operator tols me her line maager said no refund, unless it doesnt arrive on Monday. BUT THAT WOULD BE 3 DAYS LATE. i paid extra for next day for a reason ..... ”

“ Read up on refunds and returns with the support of their website. ”

“ Ordered 2 clothing items online using my m and s account. Full payment taken. Delivered to an old address I've not lived at for nearly 4 years. Defaulted, apparently. Customer service trying to blame me. I've ordered and had delivered many items over the past few years. Not my error. They refuse to refund me. They were rude, arrogant and treated me with no respect on the phone, twice. I've lost over £100. Disgraceful. ”

“ I called customer services who are not able to verify that the parcel is enroute to the warehouse for a refund to be given. ”

“ Paid for next day delivery for a duvet. Paid for next day delivery for a duvet. Expecting delivery today I gave the other duvet away this morning to charity! No new duvet so sleeping cold tonight bad customer service but I’m sure my refund for delivery will keep me warm!! ”

“ Further on in the conversation, they then said they could arrange home collection - I would then have to contact them to say I didn’t want a refund and only then would they reissue my replacement. ”

“ I ordered flowers, a bottle of wine, chocolates and a candle for part of my mums 70th birthday, I opted for it to be delivered on her birthday which was Friday and it didn't turn up. Still hasn't turned up today (sunday) I'm extremely annoyed at this considering it was her 70th!!!!!! I have been given a refund but it's not acceptable. Poor poor service! ”

“ Son bought 2 packs of salmon fillet product code 0593 939 on 2 December 2024. Got home and saw use by date 6 NOVEMBER 2024. Not great! Customer Services very unhelpful wouldn’t even give refund as he didn’t print the receipt. They’ve just lost my custom. ”

“ as i had no response i called customer service who told me that my order had been returned to M&S for a REFUND . ”