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Marshalls Plc Reviews

4.5 Rating 1,074 Reviews

88 %

of reviewers recommend Marshalls Plc

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Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 5 star review on 18th February 2023

Josephina Wilson

Marshalls Plc 5 star review on 10th February 2023

Stuart Hendrich

Marshalls Plc 5 star review on 31st January 2023

Marshalls Plc 5 star review on 29th September 2022

Marshalls Plc 5 star review on 29th September 2022

Marshalls Plc 5 star review on 15th September 2022

Marshalls Plc 5 star review on 5th September 2022

Andrew Breden-Smith

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took your products back to approved merchant as wrong colour chips in corners did not even open the pallet it was wrong product paid cash two weeks in advance only to be told my refund will maybe approved by marshalls after inspection with a £95 handling charge after charging me £90 to split a pallet as and when that happens they can't help me ???????????”

Posted 11 months ago

Thank you for your review. We're sorry you are unhappy with one of our products. If you can forward photographs and details of your order to the following email address, we will look into this for you. grouptechnicalservices@marshalls.co.uk

Posted 11 months ago

“Having a dreadful time with delivery. Have been told for three days the delivery is on route with a guaranteed time slot which is simply not true. We have landscapers waiting, skips delivered all costing money. The relationship between Marshalls and their delivery company is dire, someone in the delivery company is not being truthful and it’s costing money and time. Awful. I’ve now been told this morning even though the delivery company might say it will be delivered today, there is still no guarantee. Customer service at Marshalls very friendly / helpful but let down badly by external haulage company. Unfortunately I would say definitely go elsewhere.”

Posted 1 year ago

“As an approved contractor since the inception of the Marshall's register with an annual spend of over £100k for over 30 years, there has been a noticeable steady increase of defective and sub standard products. Low density crumbling blocks that don't dry out. Colour issues. Crumbling edges, damages major thickness variations etc. Complaints not properly dealt with. Calls to major management players unanswered. These problems have cost my company thousands in loss of profit and costs and have become more and more acute over several years. I have had on site meetings with management admitting production quality issues but they do not act on the problems. There are jobs that have been relaid that still require attention. Time to change supply to other manufacturers. BUYERS. BEWARE!”

Posted 1 year ago

“Didn't deliver my pavers. Utterly stupid people. Cost me money to hire equipment that I couldn't use because they didn't deliver”

Posted 1 year ago

Hi, thanks for your feedback and sorry you feel this way. We have refunded the full amount to you, but for future reference, it is worth noting that our terms and conditions do state that we can't deliver goods without an authorised signature. We did attempt to deliver to you on the agreed date but when we arrived at the address there was no one there and we were unable to get hold of you. We're sorry that on this occasion we were unable to supply your materials, Viki

Posted 1 year ago

“Had my driveway pointed in 365 which sadly has never set. The merchant has replaced the product for the contractor but refuses to pay labour stating that not to be used on a driveway. As my driveway covers 75m2 and we only park 2 vehicles on the drive I cannot accept this to be the reason that none of the material has set after many months of being down even on areas that are never parked on. So come on Marshall's step up and do the decent thing and reimburse the merchant for the materials and more so pay the contractor their labour costs. Times are hard enough at the moment to expect people to work for free when clearly there is an issue with product.”

Posted 1 year ago

Good Afternoon John, Thank you for your review, Sorry to hear you are unhappy with our product, please can you send on your complaints reference number to grouptechnicalservices@marshalls.co.uk for us to investigate further for you. Kind regards, Tia

Posted 1 year ago

“The cladding was due yesterday - didnt turn up, no phone call, email or text to say it would be delayed or to give an idea when it will arrive now. Pretty appalling so far.”

Posted 1 year ago

Hi there, we're very sorry to hear you've had this experience, I followed up with our customer services team who say they have spoken to you earlier today. Viki

Posted 1 year ago

“Second order from Marshalls, second time the delivery didn’t arrive in the stated timeframe. This despite charging £10 to deliver one tub of jointing compound. Hopefully the last time I’ll need to use them”

Posted 1 year ago

Hi Des, thanks for your feedback, and we’re sorry we fell short of your expectations. This was sent using a third-party delivery company, and the issues were beyond our control on this occasion. However, we will share your feedback with them and look into improvements that we could make, Viki

Posted 1 year ago

“One star is one too many! Half the slabs in three packs of 30 have cracks in them. Refund would be nice.”

Posted 1 year ago

Good Afternoon Simon, Thank you for your review, I have replied to your previous review, please see my response. Kind regards, Tia

Posted 1 year ago

“Very poor believer waited all a day on 3 separate occasions for order not to arrive And subsequently lost me income”

Posted 1 year ago

Hi Thomas, We apologise for the inconvenience. This is not the standard we expect. I have spoken to our team and understand that this issue has been solved and you have your order. We do hope you consider using our services again. Rich - Marshalls

Posted 1 year ago

“I ordered 2 x2 pallets of light and dark grey slabs and the delivery driver only delivered 3. I cannot understand that this could happen when the delivery note actually states 2 x 2 pallets. I have emailed Marshalls and as of now, I have not received a response. Therefore, I am not impressed as the service I have received has been inadequate .”

Posted 1 year ago

Good Afternoon Sue, Thank you for your review, we are sorry to hear about the issues you have experienced, if you could please email your contact details and an order number to grouptechnicalservices@marshalls.co.uk we will look into this matter for you. Looking forward to hearing from you, Kind regards, Tia

Posted 1 year ago

“Agreed delivery date was 19th so I had conctractors booked in to carry out installation. I was not informed it was an estimate delivery date. I now have lost money with sub contractors as it to late to cancel them. Won’t be using you again”

Posted 1 year ago

“Two crates of coping stones arrived as specified. Sadly half of them had brown and yellow stains and some were chipped so now arranging a collection and return”

Posted 1 year ago

Thank you for your review, After investigation, I can see we have arranged a refund and for the affected slabs to be returned to us, we are sorry for any inconvenience this issue has caused you. Kind regards, Tia

Posted 1 year ago

“Late delivering and have delivered the wrong product. Slabs are packed with no liner between so impossible to move without scratching tile.”

Posted 1 year ago

Thank you for taking the time to write a review, we are sorry to hear that you have not had a positive experience. We take all feedback seriously and will pass your review onto our customer services team, who will be in touch if applicable.

Posted 1 year ago

“My name is Mr Gurmeet Singh my order no is X1582040. I paid for an order on the 7th of April 2022 the amount was £17,631.15. I was told 1 out of the 3 products (please see details below) is in stock and has been secured for me for delivery when i am ready. The delivery was for the 6th of May 2022, no delivery came. When i called i was told the product is out of stock. I then requested to speak with the sales representative who originally took my order a Hannah Newbould. Hannah looked into my order and told me the product that was secured for me has been sold. Also, the other 2 products i was guaranteed will be in stock 2nd week of May. I have now been told the products will not be in stock until July. I expressed my disappointment and also my concern to Hannah Newbould. She said she will get her manager to call me to see what can be done. I received no call, only an email to apologise and suggest i choose another product VERY VERY DISAPPOINTING Granite Eclipse® Centre Stone Pack Size: 560 x 350 x 50 Colour: Dark SKU: NS3758520 Pack Size: 30 Total Coverage linear metre 16.8 linear metre QTY 1 Price £1808.64”

Posted 1 year ago

Dear Mr Singh, Thank you for your feedback, and apologies for the unsatisfactory experience you have had. We’ve raised the issue with the team involved, and are reviewing our process to stop it from happening again. The manager, Amanda Beeden, will give you a call back very shortly, Viki

Posted 1 year ago

“The delivery was missing the Primer and Compound I have now had to pay almost £100.00 for something I already paid for. Delivery Company Devereux rude no order checklist just didn't care caused the job to be rescheduled NOT IMPRESS”

Posted 2 years ago

Hi Helen, Thank you for taking your time to leave us a review, I'm sorry you haven't had a positive experience with us. I have sent you an email, to investigate this issue for you. Looking forward to your response, Kind regards, Tia

Posted 2 years ago

“I would write a review but I have not even received the goods yet”

Posted 2 years ago

Afternoon Mike, Please give our customer service team a call on 03704 112233, quoting your order number and we can have a look at this for you. Kind regards, Tia

Posted 2 years ago

“Very poor, ordered just 2 corner kerbs for a double step and they sent out the wrong ones and 2 different colours? Then there was a delay on the second delivery with no pre warning and was only informed after I got in touch to find out what was happening as it was getting late, my wife waited in all day for and cost me half a days labour to the builder I had to cancel last minute, all they offered in compensation was the cost of the delivery and tried to blame the issue on the courier despite the initial mistake being made my Marshall’s themselves, pretty poor from an organisation of this size.”

Posted 2 years ago

Hi David, I'm really sorry for the inconvenience this has caused. I know this has now been resolved and we have refunded the initial delivery chargers. Regards, Jacob

Posted 2 years ago

“Do not buy the Symphony Plus Driveway. It is not possible to complete the job because the jointing product is not available. Marshalls unconcerned.”

Posted 2 years ago

“Warning Warning - buyer beware. I am about to instigate legal action against this company for selling me an expensive driveway product that cannot be properly installed because it has been launched and sold without the jointing material needed to complete the job. This material is not available to buy in the UK. The people in their sales/technical team initially said to me that the product had been launched too early, without being thought through. Initially, the management did not return my calls; now, they are trying to absolve themselves of any responsibility. They have been utterly unhelpful and obstructive. This company has been dishonest in their dealings with me and have no regard for their conduct. I urge you to buy from a supplier who is decent and has a concern for their customers; this company lacks integrity. I was interested to see other reviews from employees complaining of a culture of bullying - it doesn't surprise me. I shan't be fobbed off, Marshalls, - I am seeking legal redress.”

Posted 2 years ago

“NO STARS!! Absolutely devastated! Samples out of stock so unable to go that route never thought for one minute that after carefully opening coping stones to obviously see how they looked on my wall as I would have thought anyone would have needed to do !!! We are now told they cannot be returned, if your item has been opened ! I’m lost for words and absolutely gutted ! How are u suppose to know if it’s suitable if you can’t open the thing ?? Soon to take your money but not interested if the items aren’t suitable even though we agreed the restock and haulage charge ! Don’t bother people as if ur not happy u have no chance 😡”

Posted 2 years ago

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Marshalls Plc is rated 4.5 based on 1,074 reviews