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Marshalls Plc Reviews

4.5 Rating 1,074 Reviews

88 %

of reviewers recommend Marshalls Plc

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0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 5 star review on 18th February 2023

Josephina Wilson

Marshalls Plc 5 star review on 10th February 2023

Stuart Hendrich

Marshalls Plc 5 star review on 31st January 2023

Marshalls Plc 5 star review on 29th September 2022

Marshalls Plc 5 star review on 29th September 2022

Marshalls Plc 5 star review on 15th September 2022

Marshalls Plc 5 star review on 5th September 2022

Andrew Breden-Smith

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately “Marshall’s register and accreditation” appears to have no value - unqualified contractor, botched installation… subsidence started 4 weeks after the install of the patio… now have to fight with “Marshall’s guarantee” … don’t be misled by Marshall’s “accreditation” or “guarantee” - zero value, just marketing to sell more stuff… very sad”

Posted 1 year ago

Good Morning Kat, Thank you for your review, I am sorry to hear you feel this way, in order for myself to assist with this matter please forward details for me to look into to tia.booth@marshalls.co.uk Kind regards, Tia

Posted 1 year ago

“Delivery driver turning up at half 7 in the morning no warning and then having to get a forklift to unload”

Posted 1 year ago

“Really disappointed to write this as the actual cobbles look great but having spent a huge amount of money for us on a Drivesys Cobble Driveway, the special grout has crumbled in a matter of 10 months. We now have weeds and the expense of having to redo it a year on. Customer Services who were awful in my opinion, tell me it can happen after as little as 6m. Make sure you have deep pockets.”

Posted 1 year ago

Thank you for your review. We are sorry hear that you are unhappy with our response in relation to your query. If you could please email your complaint reference number and your contact details to grouptechnicalservices@marshalls.co.uk we will look into this matter further for you.

Posted 1 year ago

“Order arrived on time but product disappoints. See review.”

Posted 1 year ago

“Very disappointed with Marshalls Customer Service. My husband and I wanted to place an initial order for 9 tubs of WeatherPoint 365. In my view the cost of delivery is all over the place. If one buys 6 tubs the delivery charge is £27.90. If one buys 9/10 tubs the delivery charge is £95. Consequently, I phoned up Marshalls directly to discuss. After waiting what seemed like a considerable length of time, I was put through to the Sales Office. The gentleman to whom I spoke - a sales negotiator - was not in the least bit helpful, nor friendly. I asked if there could be an improvement on the delivery charges. He said certainly not and according to him all prices were fixed by the structure/s in place. He was curt. In response, I asked him in a polite tone what the point of his role was? My husband and I ordered 6 tubs to begin with. We have ordered a subsequent 4 tubs, which are still to arrive and their delay has inconvenienced the re-pointing of our drive and pathways. However, it has worked out cheaper by splitting the delivery charges over 2 lots. The product - too soon to day. However, from our experience we suggest that the support videos make the task a bit easier than it is. Our overall orders have cost: £361.30.”

Posted 1 year ago

Hi Anne, thanks for taking the time to leave a review and we're sorry this time that we fell short of your expectations. When delivering this product, we have to use a slightly different method when a larger number of tubs are ordered - this is to ensure it arrives safely and securely to you but it is a slightly higher cost as you have seen. Thanks also for the feedback on the video, we'll take that on board. Good luck with the project, Viki

Posted 1 year ago

“Issues with payment, never happened before”

Posted 1 year ago

Hi Artur, we're sorry to hear this. If there's anything else we can do to help, please get back in touch, Viki

Posted 1 year ago

“Paid Marshall’s 2.5 k. For porcelain tiles One day before delivery,I receive a call saying out of stock As a large purchaser of building goods that’s the first time I have heard of that Purchase was done about 10 days before and was told we’re in stock Regards John Reid”

Posted 1 year ago

“You have sent this too quickly. Unfortunately, I am still waiting for my order to arrive. I have called but haven't yet had a call back to update me.”

Posted 1 year ago

“My online order didn't update on the website so no confirmation of delivery except by telephone. What's the point of telling you to track your order online when it doesn't work? The delivery date wasn't kept I was only advised by email not phone that the driver wouldn't be coming. Told it would be the first delivery the next day, but that didn't happen, telephoned again and was promised a call back within 5 minutes confirming ETA, but that didn't happen either. I then received an email saying delivery would be before midday - and that that didn't happen. Finally arrived early afternoon. In summary, poor CS communication, and delivery dates times promised but not kept.”

Posted 1 year ago

Hi there, thanks for your review, we're really sorry that we fell short of your expectations on this. We've shared your review with the team and they're discussing ways to make improvements, Viki

Posted 1 year ago

“The products are ok. However you can only order full pallets. If you want a part pallet you have to order from a builders merchant who charge you extra for the delivery charge. In hindsight probably better to order everything from the builders merchant.”

Posted 2 years ago

Thank you for taking the time to write a review, we are sorry to hear that you have not had a positive experience. We will contact you ASAP to investigate your issue. Thank you, Tia

Posted 2 years ago

“Unfortunately 8 of the paving slabs in my delivery were damaged, delivery driver very rude and incompetent, couldn't use sac truck properly and ended up breaking pallet which allowed the slabs to pivot and rub together.”

Posted 2 years ago

Hi Valerie, we are really sorry for the damages you have experienced, thank you for getting in touch with us and allowing us to raise a refund for the damaged items. - Thanks, Jacob

Posted 2 years ago

“First available delivery date was 12 days from placing the order which is a bit of joke and very disappointing.”

Posted 2 years ago

Hi Benjamin, we're really sorry to hear this about the delivery issues, we know this is something the industry is currently dealing with due to the unprecedented times, we're not the only company in this situation. Our team will take a look into this for and get in touch if there is anything else we can do. Sorry once more. Thanks

Posted 2 years ago

“120 flags delivered. 36 unusable. No longer in stock to replace damaged stock. Supposed to be quality checked before delivery. Really disappointed. Need to wait until the middle of August to get replacements. Daughters 18th birthday ruined as patio will not be completed”

Posted 2 years ago

Hello, Thank you for your review. We are really sorry to hear your experience, I am happy to investigate further, please e-mail - grouptechnicalservices@marshalls.co.uk with your order no. FAO Charlotte and I will look into this ASAP. Thanks, Charlotte

Posted 2 years ago

“I am still waiting for my delivery of slabs.”

Posted 2 years ago

“Delivery driver was very rude.”

Posted 2 years ago

Hi Donavan, thanks for your feedback. We take great pride in the service we give to customers and this includes our delivery drivers, and the drivers from other courier services that we use. We're sorry that you experienced this, it's a rare occurrence and I hope that you won't let it cloud your view of our business and products. If you would like to speak to someone please call us on 0333 920 5538, thank you, Viki

Posted 2 years ago

“Massive stock issues which has left my drive half finished, ordered the 1st 100 m2 which are laid, the balance 70 m2 I have to wait 10 weeks for. Drive is a mess and we cant use it. Love the product, hate the stock situation.”

Posted 2 years ago

Hi Tim, we're really sorry to hear this about the recent stock issues, we know this is something the industry is currently dealing with due to the unprecedented times. Our team will take a look into this for and get in touch if there is anything else we can do. Sorry once more. Thanks

Posted 2 years ago

“Although the people at Marshalls were very courteous, I was very frustrated having called several times to find that my delivery due on Friday 4th June had not arrived which meant that the work could not start that weekend. I was told that the consignment had been delivered which was not the case and I checked that it had not been dropped off at our neighbours. I later learned that it had been delivered, by mistake, at your Ramsbottom depot and it was not possible to retrieve it that weekend. Under the circumstances please arrange for some form of compensation”

Posted 2 years ago

“Tiles are fine, but the delivery was terrible. The delivery driver got lost, seemed incapable of driving his lorry and struggled to unload the tiles ending up in him leaving them in the road. Completely unacceptable level of service. Sorry Marshall’s your product is fine but major problems with the delivery.”

Posted 2 years ago

Hi Roger, we would like to apologise regarding the recent issue with your delivery. We take all feedback seriously and have passed this review onto our customer services team to ensure it doesn’t happen again. Many thanks, Jacob

Posted 2 years ago

“I ordered three kerb stones which cost £19, the delivery charge was £75, I think this is a bit steep. I requested a sample stone which was delivered next day free of charge?.... need to review your delivery charges for small orders?”

Posted 3 years ago

Hi, apologies for the incorrect delivery charge, one of our sales advisors are going to get in touch and offer a refund. Thanks, Jacob

Posted 3 years ago

“Delivery two days late. Still awaiting callback from a manager re being out of pocket due to the delivery delay”

Posted 3 years ago

Hi Vicki, we're extremely sorry about the late delivery. If you still haven't been contacted, you can talk to our delivery team via email, Delivery.Communication@marshalls.co.uk. Thanks

Posted 3 years ago

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Marshalls Plc is rated 4.5 based on 1,074 reviews