Massimo Dutti Reviews

“ I am so disappointed- I ordered and my delivery was late and my product was missing- I have been trying for 4 days and sending several emails and online messages no one responds to me and my money has not been returned to me, unfortunately they are not able to handle and care for the customer and they simply don’t want to return the money back. Don’t trust them ”

“ They never put me in contact with the delivery service company. ”

“ Products may be good, but when in Athens, don't ever make the mistake of shopping online. Diabolical customer service! Even if you manage to get through tor a human, they'll simply brush you off and do nothing to help you receive your order. Without question, the most painful online purchase of my life and I'm still waiting for delivery! ”

“ I rang to try and get a refund and all they would offer was express delivery on future items. ”

“ For the fourth time in a row I have placed an order, I get confirmation and then when I go online to check when delivery is to be expected, I see cancelled. ”

“ Worst online delivery I have experienced. ”

“ The items were sent via Massimo Dutti return QR code by the Post Office and I can see on the delivery tracking that the goods have been delivered but now I cannot get any response from them and still no refund. ”

“ How disgusting in times where we support our favourite brands by ordering online they are holding onto my money that looks like "I lend them" to fix their issues with delivery company they are using. ”

“ If you order online with the delivery to the store (in my case the store in Cologne), be aware that you won't get any email that your order has arrived. ”

“ If you order online with the delivery to the store (in my case the store in Cologne), be aware that you won't get any email that your order has arrived. ”