“Absolute worst customer service experience. Was given wrong information about shipping (that I would qualify for free shipping and therefore be reimbursed because the problem was the system), and then no one would take responsibility for the fact that I was given wrong information and refund my shipping or in some way ensure I got the almost $80 in shipping - that I was essentially tricked into paying - back.”
“This company says they deliver internationally but they make you pay for the custom charges and tax separately. Fed ex contacts the customer and ask for receipt of sale. Even after sending them it, I learn from Master of Malt that I have to pay for custom charges and tax separately. No other company has made me go in this kind of a runaround. What a waste and loss of my money...”
“The website when ordering does not show the delivery addres.. I write to customer service 3 minutes after ordering and even in the morning I write to them asking for another address, they will not change the delivery address.”
“By far the best online shopping experience I've ever had! Fantastic products and excellent customer service! Highly recommended! There was an issue with the courier but it was sorted out quickly and more than compensated for it. Dave's a legend!”
“Master of Malt have a vast range and excellent service and quick delivery times, but they aren't always the cheapest, so it is worth shopping around some times.”
“I've used Master Of Malt on numerous occasions and have always been impressed. They're in stock range is fabulous and delivery has always been quick and without issue. Deffo reccomend to any other maltmates.”
“The chaps from MofM may not be the cheapest at times but the product is quality, as are their tasting notes, which as an old whisky raster myself once, to be accurate.
buy with confidence.”
“This company stocks a wide range of spirits you cant get in the supermarket. I bought a special bottle of Gin as a present for my Dad - he loves it. it arrived well protected by courier 2 days before the date they promised to deliver by and the delivery charge was cheaper than buying direct from the distillery. I will definitely shop with them again!”
